BMD support for Resolve

[Ron Lindeboom]

[Peter Berg] “Have you had experience with Avid support Ronald? If Avid did not exist I guess I would not have it to compare to, but fortunately I have dealt with Avid support. “

Yes, I owned an Avid for a number of years and would agree with you that their customer technical support is the best in the business. (IMHO) But there is another darker side to Avid, as well. That is found in the same customers who love Avid’s customer technical support team, tend to give much lower marks for updates, new features, price-to-performance ratios (though this changed in the last year, didn’t it?), etc.

No company is perfect, it doesn’t happen.

I’ll keep my response brief: da Vinci charged big monies for their support and found it didn’t work. Blackmagic has added many things, dropped the price and ended the premium support program. That is the reality of the market. I could wish for something else but that is just what it is: speculation and wishing — something that does indeed have its place here at the COW. So please feel free to speculate and ruminate.

Best regards,

Ronald Lindeboom
CEO, Creative COW LLC
Publisher, Creative COW Magazine
A 2011 FOLIO: 40 honoree as one of the 40 most influential publishers in America
http://www.creativecow.net

Creativity is a process wherein the student and the teacher are located in the same individual.

“Incompetence has never prevented me from plunging in with enthusiasm.” – Woody Allen

“Be who you are and say what you feel because those that matter, don’t mind — and those that mind, don’t matter.” – Dr. Seuss

Activity

[David Jackson]

I can only speak regarding support for UltraScope, which I was struggling to run due to Windows PCI power issues – they were very quick to reply and got to the bottom of the problem in no time at all. They were also kind enough to send me a copy of their draft Avid roundtrip document.

YMMV of course, but my first experience with them was extremely positive.