-
Blackmagic support improved
In the past I have been frustrated by the lack of local technical support for Blackmagic products in the US. Due a recent experience I think that has changed. The fan on my Multibridge Extreme died. I called tech support, who answered on the 2nd ring. The guy was knowledgeable and helpful. I RMA’d it to them. My Multibridge was repaired an on it’s way back to me the day after they received it. Thanks guys!
Chris Paul
POV -
1 Reply
-
from my perspective its hit or miss, but they usually snap to when it comes to hardware repair/replacement.
sometimes I’ll have a conversation about a problem go on for weeks on end. I ask a question, get a response the same day or several days later, then more days go by before I get another response.
Reply to this Discussion! Login or Sign Up