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Blackmagic Intensity Pro Crashes to Blue Screen of Death
I am having major problems with my black magic intensity pro crashing my entire computer.
When I install the card everything seems to work correctly. The card works with the software that comes with it and I can capture the video from my Xbox 360 without any kind of problems.
Once I install ANYTHING, and I mean anything (new programs, drivers and even windows updates?) it causes the capture card to stop working.
I open up the program that comes with the capture card, nothing happens. When I press the “preferences” tab, nothing happens. When I exit the program, the program does not exit and I have to end it in the task manager. Once the program is ended, the preferences menu pops up, and once I close it my computer crashes to the blue screen of death.
This happens over and over, it even happens when I open the card in Adobe Premiere and in Sony Vegas. I have reformatted my computer several different times and nothing seems to help. I even added a third HDD and dedicated a separate copy of windows with nothing installed on it besides the Video Card drivers and the Blackmagic Drivers.
When I had the dedicated HDD, the card worked fine for a while. Then I accidentally left my iPhone plugged in while I was on one of my HDD’s and when I restarted to boot to the other, my computer automatically installed the iPhone drivers and caused the computer to blue screen.. and I couldn’t uninstall the drivers. I went ahead and reformatted the HDD again and now the card will not work at all on that HDD or my main HDD.
Is it a hardware issue? why would it work sometimes and not all the time? I’ve asked these questions to the blackmagic help desk but they have never replied in over a month!
My computer specs are as followed:
Motherboard: Asus M3N78-VM
Processor: AMD Phenom II X4 810 2.6 GHz Quad Core 6MB Cache
Graphics Card: Nvidia Geforce 9800 GTPlease help me!
thanks in advanced 🙂
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10 Replies
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I posted a video deminstrating what I just explained. Please look at it if you think it’ll help!
https://www.youtube.com/watch?v=iOw6pV3Mcls
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I used to own a Intensity a long time ago and never had such a problem. First I would suggest moving the Intensity to a different PCIe slot (if possible), then backup all your files and do a full format of your hard-drive and a clean install of your OS. Once back into windows, perform Windows updates. After, only install your video card/sound card drivers and then download the newest Intensity drivers (3.6 I think) and install. Be sure to restart if a driver asks you to. Finally repeat the process from your video and see if it happens again at this point.
Also check out this page: https://support.microsoft.com/kb/256010
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Thank you for all of your help 🙂 however I have tried everything that has been suggested :(.. even the microsoft page.. and my motherboard only has 1 pcie slot.. but im considering buying a new one. I also read somewhere that my power supply could be causing this entire problem? is that plausable?..
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I have never had such a problem so don’t think I can be much help here. How many PCI/PCIe cards are installed in your computer and do you experience blue screens from anything else? If it still happens after a clean OS install, could be bad card or something else. Try calling BlackMagic tech support Monday.
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I submitted a ticket at the help desk and i’m planning on calling them tomorrow! hopefully they’ll help a little :/
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It could be cause by the powersupply if you don’t have enough power. also it could be a mobo conflict or a bios config problem. the fact that it does it when install stuff sounds like it’s a driver issues or a chipset issues not a bad card.
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I updated my bios yesterday and clean installed it again (new os and everything) and that failed to work. I even tried to run it on a 32 bit system and take out some of my ram (recommended as a fix from blackmagic support) and no luck :/ What I don’t understand is why would it work at first.. and at other seemingly random times, but most of the time not work at all?
Thanks for the help
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I bought an Intensity Pro card after I built a similar computer. The card worked for a while and then I got the blue screen. I called Blackmagic support and they gave me the instructions to return the card to be repaired. I returned the card and they shipped me another card. I have been very happy with the new card for a couple of years now. It has done all that I expected it to do. I am presently looking to upgrade to the Extreme HD model. My advice would be to get another card. When it works, it works well.
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I sent the card in yesterday.. I hope it works! 😀
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hopefully it works!
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