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Blackmagic customer service
I recently bought a Decklink HD Pro card which was shipped with the wrong breakout cable. Blackmagic have been completely unhelpful about replacing this. They are not even responding to emails now.
Does anyone have a good contact there who has been helpful in the past and with whom you could help me get in touch. A telephone number and name would be great – or, second best, an email address and name.
Anyone else experienced this kind of crap with these guys?
best
Harry
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6 Replies
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Have you posted directly on their forum? You’ll get a quicker response if you post there rather than here.
https://forums.creativecow.net/cgi-bin/new_view_posts.cgi?forumid=124
Walter Biscardi, Jr.
https://www.biscardicreative.comDirector, “The Rough Cut”
https://www.theroughcutmovie.comNow editing “Good Eats” in HD for the Food Network
“I reject your reality and substitute my own!” – Adam Savage, Mythbusters
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You phoned them yet? I got very quick and helpful service on the phone.
“For North America
pre-sales technical questions, please call 702-257-2372For North America
after-sales technical support, please have ready details of your hardware and versions of software. Then call 317-536-5684.”Graeme
– http://www.nattress.com – Film Effects and Standards Conversion for FCP
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Thank youboth Graeme and Walter for your prompt and practical replies.
I am going to get on to Graeme’s guy on Monday and meanwhile have also posted on Blackmagic forum as per Walter’s advice. I didn’t know that there was one.
Harry
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Contact
Luke in the Blackmagic forum.
He is quite responsive to customer questions and concerns.
Good luck,
Tony Salgado
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[Harry Davenport] “I didn’t know that there was one.”
Definitely something to peruse at your leisure is the full listing of forums here on the Cow. We have many more than most people realize including a lot of manufacturers. Just click “Change Forum” to the left and it will bring you out to the full listing.
Walter Biscardi, Jr.
https://www.biscardicreative.comDirector, “The Rough Cut”
https://www.theroughcutmovie.comNow editing “Good Eats” in HD for the Food Network
“I reject your reality and substitute my own!” – Adam Savage, Mythbusters
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You didn’t mention if you had contacted your reseller about this breakout cable. Did you? What was their response?
Unless you bought directly from Blackmagic (which I don’t think they do), your reseller should be fixing this problem for you.
…Tom
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