Beyond frustrated with Boris

[Robert Martindale]

So…..I tried rolling the Matrox software back to v 7.6 and now I get a V1 display! That don’t move or update or anything. Nice. Not.

[Boris Yamnitsky]

Robert,

Very sorry we missed your original message. The best way to proceed is to call our support lines at 888-77-BORIS or fill in a support form here:

https://www.borisfx.com/store/login/?return_url=%2Fsupport%2Fopen-a-case%2F

When there is a simple one line answer, I’m happy to post it here on the forum but your question seem to need more in-depth support which we are very happy to provide.

Thanks for your support!

Boris Yamnitsky
BorisFX

[Jon Kozenko]

Robert,

Sorry we missed your previous posting, and sorry that you are experiencing this situation.

Since you are using Boris RED inside of Premiere Pro, one thing that will come up is that RED will not be able to access the output while Premiere Pro is connecting to it; even though Premiere Pro goes dormant while RED is launched, the connection to the output hardware will remain active, and Premiere Pro will not relinquish this to RED. As such, what you would need to do, if you wish to output while using RED as a plug-in, you would need to manually dis-engage the output from within Premiere’s settings.

As for the output itself, the Matrox MXO2 is known to experience problems with refreshing the image from the RED interface (at least with an HD output). There are a few things you can do to try refreshing the view from the monitor, however. Primarily, you can try dis-engaging and re-engaging the output from the Monitor, and you can also try enabling the Caps Lock (suspending preview within RED’s interface itself), going to another frame and then releasing the Caps Lock again.

In case, when you got the static V1 frame output established, was this while using RED stand-alone, or from within Premiere Pro?

Thanks.

Jon

[Robert Martindale]

thank you for the response. Its standalone.

[Jon Kozenko]

Robert,

Thanks. I tried locating some older Release Notes for RED 5 (the current Release Notes indeed do not mention the Matrox hardware) but nothing I found made mention to this integration.

I’ve brought this back up with the head of SQA, but unfortunately, right now, this appears to be a known issue with outputting from the MXO2.

One thing, however – you mention earlier that Matrox mentions us on their page. Do you think you can send me a link to the page where they make reference to us?

Thanks,

Jon

[Robert Martindale]

Will do…but perhaps for everyone’s information, can you tell us what is the approved solution for external monitoring in Red standalone 5.5 PC?

[Robert Martindale]

https://www.matrox.com/video/en/support/digisuite_max/third_party/boris_fx/

[Jon Kozenko]

Robert,

Thanks for the link. As for recommendation, I would most recommend the BlackMagic Decklink HD Extreme 2, ver 9.7.0, as this seemed to yield the best results in testing.

Thanks.

Jon

[Robert Martindale]

There is no such model I could find currently in the Blackmagic line.

How about this:

https://www.blackmagicdesign.com/products/decklink/techspecs/

[Robert Martindale]

I meant the mini-monitor. I just realized the link takes you to a overview page.