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  • Boris FX

    BCC 8 crashes vegas pro 11

    Posted by Jaysri Sridharan on April 28, 2013 at 3:24 am

    Certain effects like BCC glare, BCC glint,BCCC 3D extruded image etc etc crashes vegas pro 11. Entire system hangs and have to restart every time. Can anyone suggest how to solve this?

    Jaysri Sridharan replied 13 years ago 2 Members · 4 Replies
  • 4 Replies

  • Peter Mcauley

    April 29, 2013 at 2:58 pm

    Hi,

    The crash might be related to the systems video card / driver configuration as the effects that you mention are all OpenGL GPU filters, which render directly on the card and not the CPU.

    I’d suggest calling into our support department to see if one of our resident gurus can assist you with stabilizing these filters on your system.

    You can reach them by calling this number: 888 77BORIS (888 772 6747)

    Cheers,

    Peter.

  • Jaysri Sridharan

    May 1, 2013 at 4:46 am

    Hi Peter,
    Thanks for your suggestion.I think I had better contact them by email. Is it possible to get any id?
    Have a good day
    JS

  • Peter Mcauley

    May 1, 2013 at 1:35 pm

    Hi Jaysri,

    You can reach our support team via phone and email. And per your request, here’s the email address: support@borisfx.com.

    Cheers,

    Perter.

  • Jaysri Sridharan

    May 1, 2013 at 2:55 pm

    Hi Peter
    Thought there would be some personal mail id. Anyway, Thanks a lot.
    Have a good day
    JS

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