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Batch capture bug in Synphony Nitris
Dear experts,
I’m t a technician in a post studio owning a Symphony Nitris software+hardware. I don’t know what is our support contract number (and maybe even don’t have one).
Anyways, since I want only to report an annoying bug to Avid themselves, but can’t reach them unless I have this support contract number, I thought I might ask you guys.In Symphony Nitris, the problem occurs when I batch capture. If the capture tool has already a tape-name adjusted, and that tape number is next on the batch list, the whole program frezzez, starts “pinging” endlesly (that sound when you need to change a tape, only stuck in a loop), and I have to crash the program.
An example just to clarify: say I was batching “tape 60”. As a result of not having enough pre-roll to capture a certain shot, I had to stop the batch in order to lower the pre-roll on the capture tool. It still has “tape 60” in memory. So now when I run the batch again, skippin through the tapes, at the moment I reach “tape 60” again, the bug occurs. If the tape is physically in or out of the deck has no effect, and the bug occurs in both cases.
This is extremely annoying, not to mention I lose all master-clips digitized since the last save, and have to relink the sequence to get those clips back online.
In hope you could inquire with Avid themselves if they are aware of this, and that I’m not the first to file this bug (meaning it might be a local problem in our system),
And in hope to get it fixed soon,
Many thanks,
Ori 🙂 -
2 Replies
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I don’t know the bug (but i run MC).
However, it sounds like you’re batch digging a sequence rather than soure clips. This is bad practice.
If you decompose first, you have way more control over what Avid is going to do.
(Select the clips you want to dig, then run the batch command..)Not sure if that solves your issue, but it’s worth a try.
Bouke
https://www.videotoolshed.com/
smart tools for video pro’s -
Dear Bouke,
I’m sorry I forgot to mention that. This happens whenever using the batch command. Whether on sequences or on master-clips.
We got MC4 and even an old Symphony but it doesn’t happen there. This is completely unique for Symphony Nitris.
Hope someone could help,
And mainly hope maybe someone can pass this to Avid.Again many thanks,
Ori
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