Avid won’t launch

[Annu Lilja]

I have a monthly subscription to Media Composer Ultimate. For some reason I had to authenticate upon launch, and I accidentally clicked on media composer/first. After that, every time I try to launch media composer, it gives me an error “you do not have a media composer / first entitlement “

it won’t direct me to the activation options on avid link. When I open avid link, and try to manually activate the license, I get the same error. Please help! I can’t get any work done.

[Mads Nybo jørgensen]

Hey Annu,

Have you tried to un-install, and then re-install Avid MC?
I would also suggest that you log into your online account to see if by choosing “first”, if Avid has taken that as you cancelling your subscription – although unlikely, worth checking.

Alternatively, you might need to call Avid directly.

Atb
Mads

[Annu Lilja]

Thank you! Actually, another forum told me to press “w” while pressing the media composer icon, and this allowed me to authenticate with avid link. So random… but it worked!