Avid NewsCutter HELP!

Avid Media Composer

Avid NewsCutter HELP!

Posted by Rodney Johnson on October 12, 2005 at 5:53 pm

We just recently acquired the Avid NewsCutter Adrenaline Vers6.1.5 running on HP Avid Certified Workstation Dual Zeon. We continually are having crashes and the Adaptec ALT EVO U320 keeps coming up needing to be installed. I have been told not to install the driver to tell it too let it look for the driver and then tell it to cancel and not to prompt me again. The hardware configuration shows that it is not installed but I’m being told thats okay by our dealer and AVID. I don’t see how this makes sense if th OS doesn’t have the driver then I would think there would be issues just with XP Pro itself. Has anyone experienced this problem or have any suggestions.

Rodney Johnson replied 20 years, 7 months ago 2 Members · 4 Replies
4 Replies

R. Hewitt
October 13, 2005 at 12:33 pm

We’re using the NewsCutter Adrenaline with the HP workstation and an LSI Logic SCSI controller. The controller is required in our case because we also use stripped external drives in addition to Avid Unity.

If you don’t need internal/external SCSI drives, it can be disabled in Device Manager. It is quite likely that the SCSI board/driver is causing the crashes.

Let us know how you get on.
Rodney Johnson
October 13, 2005 at 2:59 pm

We do have an external drive array that came with it which has the Avid Hot Swapable Drives. It also looks like we have internal SCSI drives also. I will check in more detail on this. It really bothers me that XP has questions marks by this device
I guess I can’t figure out why you wouldn’t have the driver installed for this controller. The LSI Controller is checking out okay in device manager. I am now being told the Adaptec 2 Channel contoller is okay not to worry about it. It’s an Avid issue and everything should be fine but we are still having crashes???? As long as I have been around computers I have always thought all devices in your system should properly installed with correct drivers and ect. I can’t even find anything on Avids sight about this particular controller.Thanks for you insight on this issue.
R. Hewitt
October 13, 2005 at 6:04 pm

I’ll chase further but the follwing link may give more insight.

Avid Knowledge Base – SCSI.
Rodney Johnson
October 13, 2005 at 6:52 pm

Thanks we have been digging around in that section also. So far I haven’t heard any issues today but it’s not over yet and I think our engineer is going to personally get on the phone with Avid Support. Thanks again for all your help on this

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