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AVID Adrenaline Upgrade question
I have a tech problem. We purchased Adrenaline 1.1 in 2004. While under the paid-for service contract, we upgraded to ver 1.6 and upgraded Windows XP to Service Pack 2. We have since let our contract expire, so no more upgrades. Yesterday, we had a fatal hardware problem and had to reinstall AVID 1.1 from the original disks. However, version 1.6 and sooner do not work with Win SP2. I inserted the 1.6 upgrade disk I made over a year ago. Guess what? THE DISK IS BAD! I’ll admit, it wasn’t given the care it should have and got pretty scratched.
So now, old Avid 1.1 won’t work. And I can’t upgrade to 1.6 or download the upgrade because our service agreement has expired. What should we do?
Do I call AVID and explain my situation? Will they care? Anyone know if AVID makes the upgrade available anywhere else?
Thanks
Lowrysam
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5 Replies
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I’d call them…spend the 40 mins on hold in the queue and talk with one of the reps. They’ll most likely be able to show in their records that you are a registered owner of 1.6 and give you some options.
Erik
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Download the CPR release from the Avid site.
https://www.avid.com/onlinesupport/downloadcpr.asp
Then look in the Editor_DNA
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Thanks everyone for your help. Concerning the CPR: I see multiple versions of MC Adrenaline in there. What is stopping me from downloading an even newer version , such as 2.x, and installing it instead? Do I need to update the dongle? AVID mentions that in the Knowledge base somewhere. Just wondering. For the record, v 1.6.7 worked fine.
Thanks
Lowrysam
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Glad that helped!
I think it is the dongle update that may not allow you to upgrade. Might try it though. -
Once assurance is gone, you can buy paid upgrades. To get the 2.6x version would be $995. If you want a year of technical support along with upgrades for the year it would be $1,995. There are a lot of new feature enhancements, but the two biggest features, DNxHD and Phrase recoginition to scripts (I’m sure they have a better name than this when it is released, I just don’t know it), will be worth the upgrade.
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