Audio playback issue

[Vince Becquiot]

It only seems to happen with certain sequences and cleaning media cache seems to correct the issue for a while.

Vince Becquiot

Indigo Live | Kaptis Media

San Francisco Bay Area

[Andy Edwards]

Hi Michael,

Do all these systems have external mixers? If yes, do the following. Run a 1/8″ stereo cable from the Line out of the Macs into the Mixer. Your Mixer then feeds external speakers. You can pick up a 1/8″ to RCA or 1/8″ to 1/4″ or 1/8″ to XLR cable at Radio Shack, Guitar Center or your favorite online audio source.

Go to your Mac System Prefs, Sound, for output choose Line out. You can keep the Input set to any AJA hardware you have installed.

Next Launch Premiere and go to your Preferences / Audio Hardware / Set your Adobe Desktop to Built in Line Output. Also set your Map Output to Adobe Desktop Audio.

Go to Playback Preferences and change your Audio Device to Adobe Desktop. The AJA hardware can be checked inside the box. If you are seeing some latency in the playback to an external screen you can make a change to the AJA hardware In the Video Device Box. I have found most AJA devices (Kona3, Kona3G, iO4K) have an adjustment of 240ms to make the external playback monitor match the Premiere Program Monitor.

This should give you clean audio playback and still use AJA for video playback to your external monitors. If you want to take AJA out of the equation, just turn off Enable Mercury Transmit in the Preferences.

You can also search google: “AJA Audio in Premiere”
or watch this as well: https://www.youtube.com/watch?v=q-BAYMPwkps

Hope this helps
Andy Edwards

Some contents or functionalities here are not available due to your cookie preferences!

This happens because the functionality/content marked as “Google Youtube” uses cookies that you choosed to keep disabled. In order to view this content or use this functionality, please enable cookies: click here to open your cookie preferences.

[Allan Klingler]

My workaround is to export a piece out and see if its working like I want. Its frustrating, but you are not alone.

———
Professional videography since 1996
https://www.tetonvideo.com

[Michael Sacci]

Sorry but that makes no sense at all. The issue is unstable playback. I know the audio is there.

[Michael Sacci]

I still have the problem on non AJA systems but it is worse with the Kona Card system by far. I tried the system audio a while back and it didn’t seem to help much. I will give it another try as soon as I round up 1/4″ to mini cables.

The problem is really with mxf files with XDCAM codec. ProRes playback much better.

[Andy Edwards]

Have you checked to see if Mercury Transmit is Enabled (checked) in the Preferences Playback Menu?

[Michael Sacci]

What version of Premiere are you on, I have CC (7.2.2) and there is nothing about Mercury Transmit.

Plus if I could turn it off that would kill the display which is needed since the main function is quality checking.

– Mike

[Andy Edwards]

Sorry about that. To many versions going on in my head right now. For 7.2.2 It’s in the Wrench icon menu of the PGM monitor. You mentioned you were testing it on CC2014, so thought that version first. Yes, if you turn it off you cannot monitor output, but at least you could see if it plays back in Premiere PGM monitor without issues.

You mention Mavericks above. Are you using 10.9.4? 10.9.3 caused all kinds of problems with Premiere Playback.

Have you updated your CUDA graphics card drivers?

What actual codecs do you show installed in your Library/Quicktime folder?

Did you have an older version of XDCAM transfer tool on this system? Have you upgraded it recently?

Is a version of FCP installed on this system, or only Premiere?

Andy