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Audio in Merged Clips Doesn’t Work After CS5.5 Crash
I looked through a thread from last year that seemed to address this issue, but I’m wondering if anyone has any newer insights or updates on the problem.
Here’s what happened: I was just about to finish sync’ing and merging my DSLR video clips with 3 tracks from a 6 channel .wav file (recorded separately), when CS5.5 crashed unexpectedly. Upon restarting the program I got an error message that said CS5.5 would try to restore my project but couldn’t “guarantee” anything. That was when I started to get a bad feeling.
Now, after several days of tedious sync’ing, I find that the .wav files in my entire library of newly merged clips have become corrupted, somehow. The camera audio track (which split from stereo into two mono tracks when I merged the clips) works fine, though I almost certainly won’t use it. However, the 3 tracks that I merged to the video from my dual-system no longer play…in fact, if you open them individually, a “healthy” waveform has now seemingly been wiped away. There is no waveform in any of the tracks: it’s like the tracks are “dead.”
Needless to say, this bums me out. It seems that others have encountered this problem in the past. I’ve tried deleting the media cache, and letting the files re-conform. No luck. I also spent three hours on an un-enlightening chat with an adobe support tech, who also tried deleting the media cache (no luck), and then assured me that “everything is fine, now.” Which it’s not.
A couple additional notes:
This problem cropped up after the crash yesterday; until that point, my merged clips were behaving very well. I could drag them from the project panel into the timeline, and all of the audio would work. It was only after the crash that all of my .wav files ceased to play… which means that I could hypothetically re-sync and re-merge all of my clips and things would seemingly be OK – until they suddenly weren’t. How am I supposed to trust that it won’t happen, again?
Secondly, I am an idiot and did not check for updates to the software after purchasing it. Only after this problem occurred did I decide to look for updates, and discovered two. Now, I’m running CS5.5.2, and I hope that this issue has been addressed. But I can’t find any verification of that fix on the internet. Has anybody experienced this problem? Any tips? Have updates solved the problem? I’ve lost a whole lot of work, and don’t want to repeat the disaster.
Any advice would be much appreciated. Thanks!
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2 Replies
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Hi.
Do the files play normally in win/osx? One thing I would try is to rename one wav file, then Load project with that file offline, then relink that offline file to the renamed one. Does it play now? If so you could try moving all wavs to another directory then load project with files offline, then Relink to files. You might have to change names for the wavs to force premiere to rebuild caches. Still quicker than resynching.
Hope that helps
Dave
https://www.solidmedia.ieMacbook Pro 17″ i7 2.2 8GB
iMac i7 2.8 16GB
FCP 7 FCPX Adobe CS 5.5 -
Thanks for responding, Dave. I gave your idea a try, but unfortunately it didn’t solve the problem. After another chat session with an adobe tech, I’m somewhat reconciled to the unpleasant reality that I’ll most likely have to re-synch. At this point, my main concern is that it not happen again. Anyone out there dealt with an issue like this in the past? Has the 5.5.2 update addressed problems with Merge Clip?
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