audio files not saving in AA 1.5

[Willie Toth]

Wyatt,

In all the years I have been using this program I have never seen this problem before … I would check all your file paths and I would do more than just do a repair, I would completely uninstall and reinstall … Let us know what you have found … WILLIE

[Wyatt06]

I will try that. There’s one other possiblity that ocurred to me:

Previous to installing 1.5 I had the tryout version. I removed that before installing 1.5, but am
wondering if there might have been something left in the registry that could cause a problem?

Its going to take days to go back and determine exactly when it stopped working. I have been archiving
speech tapes onto CD and have not had the occaision to go back and listen to each CD comparatively. Looks
like I will have to now.

Meantime I’ll reinstall and at least see if this will begin to work properly again.

Thanks for your reply,
Wyatt

[Wyatt06]

WILLIE,

I removed it from my system and did a fresh install. No change to report, and that surprises me a lot.
It is using a secondary temp file as it should, and I have no plug-ins associated with it.

The installation did not prompt me to register with Adobe.

I have not had a problem recording, and as recently as a month ago I recall making changes on an
original recording that did save and burn to CD.

It will take some time to find exactly when this problem began, and whether recordings I made last January and worked on in, say April or later are any good or not.

This has been a real downer for me, and I do appreciate your response,

Wyatt

[Willie Toth]

Wyatt,

I can totally relate to your delema I have lost hard drives before and hours worth of work … The reason Audition didn’t promt you to register is that it remembers the info … If I were you I would not only uninstall from the add and remove programs but next I would do a search for any files and folders relating to Audition and delete those as well … I think you are right that something is lingering from the demo … Let me know what you find out …….. WILLIE

[Wyatt06]

Latest:

I uninstalled aa1.5 again, and this time ran a registry cleaner before reinstallation. Program installed, but never prompted me to register.

After 3 days of trying without success to initiate an email with tech support, and 2 days of not being able to get through to anyone via telephone, I checked my acount and it doesn’t show *any* products registered to me. Telephone says my customer # isn’t in their system, [and I have that on a printout I did months ago from them].

So I am at a loss for now. I guess their new system upgrade must have them swamped with calls.

I’ll keep trying, but I have spent the last 3 days on this and am running out of gas.
Wyatt