Ater Effect error when trying to render Quicktime file

[Stan Weiss]

One more thing to add..

this problem started with the installation of AE CC…
when i had AE CS6 it did not have this problem..

thanks for any information that may help here..
Stan

[Michael Szalapski]

What, exact, version of CC are you running?
What version of QT?
Can CS6 still render QuickTime files?

– The Great Szalam
(The ‘Great’ stands for ‘Not So Great, in fact, Extremely Humble’)

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.

[Stan Weiss]

QT version = 7.7.1
AE CC version = 12.2.1.5

and CS 6 does not render..

I actually have CS6, CC and CC2014 all installed and none can render it…
this seems to have started only since I loaded the Creative Cloud suite..when i had CS6 alone all was good…

i appreciate your help..
Stan

[Michael Szalapski]

As far as I know, CC doesn’t mess with your QuickTime install and I know it doesn’t effect CS6 at all, so the issue may lie somewhere else and may be just a coincidence that it appeared to coincide with the install of CC.

Any changes in your OS (updates, etc.)?
Any changes in security software (antivirus, anti-malware, firewall, etc.)?
Have any third-party codec packs been installed (k-lite, etc.)? K-lite, in particular, has been known to cause a lot of issues with professional video applications.
Have you installed any software lately, such as GoPro studio?

Try these troubleshooting steps: https://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-effects.html

– The Great Szalam
(The ‘Great’ stands for ‘Not So Great, in fact, Extremely Humble’)

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.

[Stan Weiss]

no real changes to the OS…

I have go pro installed..i will try uninstalling that…but first..

i will try disabling all the anti virus and firewall software and let you know if that makes a difference..i think i updated the antivirus software Avast.

thanks
Stan

[Michael Szalapski]

There have been a number of folks with QuickTime problems that originated with GoPro studio.
Nice thing is that today’s update to AE (13.1.0) comes with native Cineform decoding, so you don’t need GoPro’s software to work with their footage.

– The Great Szalam
(The ‘Great’ stands for ‘Not So Great, in fact, Extremely Humble’)

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.

[Stan Weiss]

OK..disabled all antivirus and firewall software and removed gopro and still get the error message..here is what it says..

any other ideas here…posted this on the adobe forum as well and no responses…

thanks
Stan

[Michael Szalapski]

It sounds like a permissions issue as detailed here [link].

– The Great Szalam
(The ‘Great’ stands for ‘Not So Great, in fact, Extremely Humble’)

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.

[Stan Weiss]

OK..problem partially solved…

i generally run all my projects on one of my USB 3.0 portable drives so i can move from home to office and back seamlessly..my two machines are configured exactly the same…

after reading the error message again i decided to try and render the QT file to my c or d drive which are the built in drives and then I had no problem..all rendered perfectly…
when i try to render to any of my 3 USB drives…then i get the error message..but i do not get the error message with any other render except QT file output..if i try to render an AVI file it has no problem rendering to the removeable drive…

so at least i have a workaround and can continue my project..
i will continue to try and see why QT is a problem..

thanks for your efforts here!!
Stan

[Michael Szalapski]

Ooh, I should have asked about storage. Odd that it wouldn’t work, but at least you’re at a workable state.

– The Great Szalam
(The ‘Great’ stands for ‘Not So Great, in fact, Extremely Humble’)

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.