Anyone MISS something, say, at a wedding?

[Danny Boyee]

The photographer has no pictures of it either. He was taking pics of the kids the same time I was!
DB

[Danny Boyee]

Would you mind sending me a copy of your terms and conditions page as well as your questionaire? I am new in this business and would like to compare.
If not I understand.
jrnofs@hotmail.com
Thank you,
D

[Nick B]

Maybe the client should have realised you were not filming him at that important moment (or the still photo guy)

is it possible to re stage the lighting of the candle even a close up done in another location with some words re recorded ?

i come from the world of broadcast tv and if it had value we would cheat it on a reshoot like that, it also shows the client you realy care.

Or just print out this thread and show him your concern.

[Tom Pauncz]

Hi Velma,
If you’re still following this thread – I wouldn’t mind seeing a copy either.

I may need to shoot a bar-mitzvah soon and though I don’t do this as a rule (or for a living), the questionnaire may come in very handy.

Send it to pauncz[at]attglobal[dot]net.

TIA,
Tom

[Gillen]

That sucks. Makes sense though, you were both shooting what was requested. I’d chalk it up as a shoot made to order. You can’t be everywhere at the same time. Just on the outside, though ask them if any guest took a pic of the groom. Or maybe restage it like the other guy said. At a partial cost though.

Gillen

[Mark Postma]

I have a friend that has a particular disclaimer in his contract…in brief it says:

if you have something special that you want recorded at the event it must be written down so that he can bring the appropriate equipment to capture the event. Otherwise he may not have the capability to capture everything they desire.

In other words, if they don’t tell him what needs to be recorded (out of the ordinary), he isn’t responsible for not having the appropriate equipment to cover it (microphones, cameras, etc.)

Oh….and I have NEVER missed ANYTHING at a wedding! No, Honest!!! 😉

[Chris Collins]

I know this thread is probably DEAD but here’s my two clause from my personal contract, hope it helps:

(b) Client Not Liable for Non-Return: The Client acknowledges that the Video Producer cannot obtain insurance on the Video in its library for any commercially reasonable cost. Accordingly, the Client specifically agrees not to try and hold the Video Producer financially responsible for any Video Footage it cannot provide, for any reason, at the termination of this Agreement. The Client agrees not to sue nor seek payment for damages from the Video Producer in the event that the Video Producer loses or cannot obtain any Video Footage. In the event of a breach of this provision, the losing party shall bear the expenses, including legal fees, of the prevailing party.

This basically covers you for footage not obtained. The insurance it talks about is insurance on video coverage.

When I get client complaints like this, that are minute (and believe me, this falls under the ‘minute’ category as far as weddings go) I generally offer them one extra copy of their dvd (as to me this will make them feel like they’re getting a pricey bonus when it won’t actually cost you all that much to dub off one more copy and call it even).

My 2 cents.

Chris

[Chris Collins]

Oh yeah, and please do nooot refund any money for this particular circumstance. It would be ridiculous to. I’m pretty sure you’ve gotten that by now from this thread and all the responses, but it simply does not justify any kind of refund.

Chris

[Al Herr]

Now a days at wedddings I rarely see less than 2 or 3 guests who don’t also have video cameras… perhaps a guest got the candle shot.

Al