Anyone Anyone Anyone

[Dan Sparks]

It is interesting, and bit unusual that the BMD folks seem to have dropped off the face of the Earth. I don’t think I’ve seen a post from them in this forum in quite a while. Maybe they’re all busy working on the next software update. I hope there’s not some sort of problem over at BMD.

Dan Sparks

Tricom Video

[David Eells]

I got an email from Kristian last Friday. Problem’s unresolved, and no word since. Hope everyone’s ok…

[Chris Borjis]

They have not been active on this forum since before NAB.

Very suspect.

Though its nice to know they have more than 1 single person
manning the usa support now.

I get a response from their email tech support usually within a day or so. I’m not sure why they are not answering support emails but if they don’t remedy that pronto it can’t be good for business.

[Michael Belanger]

I did manage to get a couple emails back from Kristian… fortunately I figured out the problem myself.. I suspect they are knee deep in driver revisions seeing as everything keeps changing around them non stop..

best
Mike B:)

[Deleted User]

Hello,

I have noticed support to be very slow as when I emailed last year it was Andrew McLeod form the Black Magic Australia branch who relpied and it would be a few hours after emaling them. Support is a lot slower but they do answer as it is about 1-2 days now.

They are working on a new update software that’s maybe why they are not answering or working to support the new Adobe cs3 software. has anyone tried to contcat them by telephone?

Thanks,

Leo

[Robb Albrecht]

Anyone know if the Intensity card will (or is going to) support Apple Color???

Robb

[Neil Bastin]

It wouldn’t surprise me if this had something to do with fixing Vista compatibility or getting ready for Leopard.

[Chris Borjis]

makes sense + they have a few new product launches.

[John Christie]

Manufacturers don’t like forums like this. It means they’re discussing potential shortcomings in a public space. When was the last time you saw a response from Apple in the FCP forums? You’ll always get faster responses by emailing them directly.

Cheers

John Christie

[Kristian Lam]

Hi guys,

We’re still around. Sorry about the lack of responses on the forums. If you have any questions, contact via the webform will get you the fastest response.

https://blackmagic-design.com/support/contact

regards

Kristian Lam
Blackmagic Design