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Another dead Wave panel???
We cant believe this! Second Wave panel just died this morning!
We bought first one some 3 months ago and it was not working properly out of the box (one display was malfunctioning), they replaced it and today that one also died. This one is completely dead, not even white light next to the usb port. Of course we tried another cable, another computer etc.
Right now we are so pissed at the Tangentdevices and we are considering replacing panel with JL Cooper model because build quality is obviously poor. -
4 Replies
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I did have a wave panel go funny on me after about 6 months of use (onboard LED’s flashed and unit lost connection to computer intermittently). Changed cables, computers, etc., no dice. I called Tangent and they OVERNIGHTED a new panel from the UK to me! FANTASTIC Customer Service (ask for Fiona in customer support, she is great). New Panel is up and working well, no issues. My guess is that it was a crappy USB extender that could’ve caused the initial problem. Regardless I bought an expensive USB cable that’s extra long and all is well.
Chris Hall
Colorist – Basher Films
Pasadena, CA -
I’ve been kicking the heck out of mine — it goes out on remotes and… well, maybe just lucky so far, I guess.
jPo
You mean “Old Ben”? Ben Kenobi?
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Yeah I got 2 here, both perform solid. Check your USB hub?
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Blase it was connected directly to my Mac :/
Anyway new one is on the way, problem is that we are in Croatia and replacements are taking up to one week and that is not good for or business.
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