AJA IO XT new software V13 crashes

[Warren Eig]

Have you tried to uninstall the software with the installer and reboot first. Then install the new software?

Warren Eig
O 310-470-0905

email: info@babyboompictures.com
website: https://www.BabyBoomPictures.com

For Camera Accessories – Monitors and Batteries
website: https://www.EigRig.com

[Steve Knattress]

yes tride that,

in fact uninstalled to go back to previous version, the uninstalled and tried again!

Steve

[Steve Knattress]

Crash go. any help? AJA?

Process: controlpanel [1644]
Path: /Applications/AJA ControlPanel.app/Contents/MacOS/controlpanel
Identifier: com.aja.controlpanel
Version: 13.0.0.9 (13.0.0.9)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: controlpanel [1644]
User ID: 501

Date/Time: 2017-08-29 17:00:52.687 +0100
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: BDA962A3-A079-0926-192C-8BC9003CAFF3

Time Awake Since Boot: 180 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0:
–>
__TEXT 000000010b1d5000-000000010c45e000 [ 18.5M] r-x/rwx SM=COW /Applications/AJA ControlPanel.app/Contents/MacOS/controlpanel

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.aja.controlpanel 0x000000010b22021b DiagramPane::CreateDiagramItem(DiagramItemType, DiagramItemDetail, int, int, QString const&) + 6011
1 com.aja.controlpanel 0x000000010b21e7d7 DiagramPane::InitUi() + 18871
2 com.aja.controlpanel 0x000000010b28b66b MainWindow::InitDeviceUi() + 107
3 com.aja.controlpanel 0x000000010b28694e MainWindow::MainWindow(int, QWidget*, QFlags) + 606
4 com.aja.controlpanel 0x000000010b28b7f9 MainWindow::MainWindow(int, QWidget*, QFlags) + 41
5 com.aja.controlpanel 0x000000010b286589 main + 1529
6 libdyld.dylib 0x00007fff91c8f235 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff91ea8070 start_wqthread + 0
1 ??? 0x0004000100010007 0 + 1125904201875463

Thread 2:
0 libsystem_pthread.dylib 0x00007fff91ea8070 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x00007fff91ea8070 start_wqthread + 0
1 ??? 0x000070000f1e6b50 0 + 123145555962704

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x00007f83a55a4870 rdx: 0x000000000000005b
rdi: 0x0000000000000000 rsi: 0x000000000000005b rbp: 0x00007fff54a29aa0 rsp: 0x00007fff54a29150
r8: 0x000000010c42c008 r9: 0x00000000ffffffff r10: 0x0000000000000001 r11: 0x000000000040dad0
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000010b22021b rfl: 0x0000000000010202 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14

Binary Images:
0x10b1d5000 – 0x10c4

……..

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 2
Activity Tracing 256K 2
CG backing stores 1496K 4
CG image 32K 5
CoreUI image file 176K 4
Kernel Alloc Once 8K 2
MALLOC 126.1M 30
MALLOC guard page 48K 10
STACK GUARD 56.0M 5
Stack 9752K 5
VM_ALLOCATE 44K 8
__DATA 22.7M 218
__GLSLBUILTINS 2588K 2
__IMAGE 528K 2
__LINKEDIT 120.3M 10
__TEXT 164.6M 219
__UNICODE 556K 2
mapped file 43.6M 11
shared memory 16.4M 14
=========== ======= =======
TOTAL 564.8M 536

Model: MacBookPro14,3, BootROM MBP143.0160.B02, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f0
Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, Built-In
Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en7
Network Service: Wi-Fi, AirPort, en0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@197,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@195,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@196,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@194,0,0
PCI Card: pci1b4b,9182, AHCI Controller, Thunderbolt@201,0,0
PCI Card: AJA NTV2, Video, Thunderbolt@205,0,0
Serial ATA Device: C400-MTFDDAC512MAM, 512.11 GB
Serial ATA Device: C400-MTFDDAC512MAM, 512.11 GB
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: USB 2.0 Hub
USB Device: USB 2.0 BILLBOARD
USB Device: iBridge
USB Device: USB3.0 Hub
USB Device: NS1081
USB Device: USB 3.0 Bus
USB Device: USB audio CODEC
USB Device: USB 3.0 Bus
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: Composite Device
USB Device: Apple Cinema HD Display
FireWire Device: DroboPro, Drobo, Up to 800 Mb/sec
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
Thunderbolt Device: Thunderbolt 2 Dock, Other World Computing, Inc., 1, 25.1

[Steve Knattress]

Update, only seems to crash when a device is not connected.

Works fine if Aja io xt is connected.