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  • AJA IO XT new software V13 crashes

  • steve knattress

    August 26, 2017 at 6:20 pm

    I have just downloaded the latest V13.0 update for my AJA XT onto a mc ruining Sierra OS 10.12.6 ( with IoXT firmware 2017/05/09) ( I know there is a firmware update but with out the control panel I can’t install it!)

    Every time I try to run AJA Control panel I get a beach ball then a crash of the app.

    I have gone back to version 12.5.1 which appears to run OK.

    Any suggestions?

    Steve

  • Warren Eig

    August 27, 2017 at 4:30 pm

    Have you tried to uninstall the software with the installer and reboot first. Then install the new software?

    Warren Eig
    O 310-470-0905

    email: info@babyboompictures.com
    website: https://www.BabyBoomPictures.com

    For Camera Accessories – Monitors and Batteries
    website: https://www.EigRig.com

  • steve knattress

    August 27, 2017 at 6:15 pm

    yes tride that,

    in fact uninstalled to go back to previous version, the uninstalled and tried again!

    Steve

  • steve knattress

    August 29, 2017 at 4:06 pm

    Crash go. any help? AJA?

    Process: controlpanel [1644]
    Path: /Applications/AJA ControlPanel.app/Contents/MacOS/controlpanel
    Identifier: com.aja.controlpanel
    Version: 13.0.0.9 (13.0.0.9)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: controlpanel [1644]
    User ID: 501

    Date/Time: 2017-08-29 17:00:52.687 +0100
    OS Version: Mac OS X 10.12.6 (16G29)
    Report Version: 12
    Anonymous UUID: BDA962A3-A079-0926-192C-8BC9003CAFF3

    Time Awake Since Boot: 180 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [0]

    VM Regions Near 0:
    –>
    __TEXT 000000010b1d5000-000000010c45e000 [ 18.5M] r-x/rwx SM=COW /Applications/AJA ControlPanel.app/Contents/MacOS/controlpanel

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 com.aja.controlpanel 0x000000010b22021b DiagramPane::CreateDiagramItem(DiagramItemType, DiagramItemDetail, int, int, QString const&) + 6011
    1 com.aja.controlpanel 0x000000010b21e7d7 DiagramPane::InitUi() + 18871
    2 com.aja.controlpanel 0x000000010b28b66b MainWindow::InitDeviceUi() + 107
    3 com.aja.controlpanel 0x000000010b28694e MainWindow::MainWindow(int, QWidget*, QFlags) + 606
    4 com.aja.controlpanel 0x000000010b28b7f9 MainWindow::MainWindow(int, QWidget*, QFlags) + 41
    5 com.aja.controlpanel 0x000000010b286589 main + 1529
    6 libdyld.dylib 0x00007fff91c8f235 start + 1

    Thread 1:
    0 libsystem_pthread.dylib 0x00007fff91ea8070 start_wqthread + 0
    1 ??? 0x0004000100010007 0 + 1125904201875463

    Thread 2:
    0 libsystem_pthread.dylib 0x00007fff91ea8070 start_wqthread + 0

    Thread 3:
    0 libsystem_pthread.dylib 0x00007fff91ea8070 start_wqthread + 0
    1 ??? 0x000070000f1e6b50 0 + 123145555962704

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x00007f83a55a4870 rdx: 0x000000000000005b
    rdi: 0x0000000000000000 rsi: 0x000000000000005b rbp: 0x00007fff54a29aa0 rsp: 0x00007fff54a29150
    r8: 0x000000010c42c008 r9: 0x00000000ffffffff r10: 0x0000000000000001 r11: 0x000000000040dad0
    r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    rip: 0x000000010b22021b rfl: 0x0000000000010202 cr2: 0x0000000000000000

    Logical CPU: 0
    Error Code: 0x00000004
    Trap Number: 14

    Binary Images:
    0x10b1d5000 – 0x10c4

    ……..

    VIRTUAL REGION
    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    Accelerate framework 128K 2
    Activity Tracing 256K 2
    CG backing stores 1496K 4
    CG image 32K 5
    CoreUI image file 176K 4
    Kernel Alloc Once 8K 2
    MALLOC 126.1M 30
    MALLOC guard page 48K 10
    STACK GUARD 56.0M 5
    Stack 9752K 5
    VM_ALLOCATE 44K 8
    __DATA 22.7M 218
    __GLSLBUILTINS 2588K 2
    __IMAGE 528K 2
    __LINKEDIT 120.3M 10
    __TEXT 164.6M 219
    __UNICODE 556K 2
    mapped file 43.6M 11
    shared memory 16.4M 14
    =========== ======= =======
    TOTAL 564.8M 536

    Model: MacBookPro14,3, BootROM MBP143.0160.B02, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.45f0
    Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, Built-In
    Graphics: kHW_AMDRadeonPro560Item, Radeon Pro 560, PCIe, 4096 MB
    Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
    Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445424533303445422D45474347202020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)
    Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Thunderbolt Ethernet Slot 1, Ethernet, en7
    Network Service: Wi-Fi, AirPort, en0
    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@197,0,0
    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@195,0,0
    PCI Card: ethernet, Ethernet Controller, Thunderbolt@196,0,0
    PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@194,0,0
    PCI Card: pci1b4b,9182, AHCI Controller, Thunderbolt@201,0,0
    PCI Card: AJA NTV2, Video, Thunderbolt@205,0,0
    Serial ATA Device: C400-MTFDDAC512MAM, 512.11 GB
    Serial ATA Device: C400-MTFDDAC512MAM, 512.11 GB
    USB Device: USB 3.0 Bus
    USB Device: USB2.0 Hub
    USB Device: USB 2.0 Hub
    USB Device: USB 2.0 BILLBOARD
    USB Device: iBridge
    USB Device: USB3.0 Hub
    USB Device: NS1081
    USB Device: USB 3.0 Bus
    USB Device: USB audio CODEC
    USB Device: USB 3.0 Bus
    USB Device: Hub
    USB Device: Keyboard Hub
    USB Device: Apple Keyboard
    USB Device: Composite Device
    USB Device: Apple Cinema HD Display
    FireWire Device: DroboPro, Drobo, Up to 800 Mb/sec
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2
    Thunderbolt Device: Thunderbolt 2 Dock, Other World Computing, Inc., 1, 25.1

  • steve knattress

    November 6, 2017 at 4:29 pm

    Update, only seems to crash when a device is not connected.

    Works fine if Aja io xt is connected.

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