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AJA Io capture problem…HELP!
We just got our FCP Studio system in. Everything is working, except the Log and Capture. I’ve got an AJA Io hooked up to either a DVCPro deck or a Panasonic MII deck (We’ve tried both.) It doesn’t matter what capture settings I’ve selected (I’ve tried both 8 and 10 bit uncompressed as well as DV and DVCPro.) When I open up the Log and Capture, it talks to the Io through FireWire (I see the lights blinking), then it gives me an error saying something like “An error has occured while configuring QuickTime using the current capture presets.” It tells me to check the hardware which I did and that looks fine from what I can tell.
I tried trashing prefs for FCP and QuickTime and that didn’t work. I’m also going to try and get a hold of a DV camera that I can plug in straight to the computer. I’ll post the results.
My boss wants this working as it’s been two days since the stuff came in and I’d rather not pay $200 for support. (Apple’s 90 day complimentary support only covers install problems 🙁 )
Any help would be appreciated.
Thanks!
JP Driscoll
WDAY TV
Fargo, ND“Television! Teacher, mother, secret lover.” ~Homer Simpson
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4 Replies
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Hi JP
You might want to Re-post on the Io forum with your full system specs – lots of good help there.
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Have you checked to see if your RS-422 connection is OK? In the Log and Capture window, it should tell you if your machine is communication is working properly. I get the same error when my XDCAM deck is set to i-Link instead of 9-pin RS-422. And you might want to check if you have a RS-422 compliant cable. A standard 232 cable will not work.
Here’s another idea. Do you have the newest drivers from AJA?
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Wayne Carey
Schazam Productions -
[JP Driscoll] “My boss wants this working as it’s been two days since the stuff came in and I’d rather not pay $200 for support.”
AJA does not charge for support calls
why not contact AJA tech support?
gary adcock
Studio37
HD and Film Consultation -
Turns out Io had updated drivers for Tiger. Between that and repairing permissions on the disk the problem is solved!
Thanks for the help!
The COW is awesome!
JP Driscoll
WDAY TV
Fargo, ND“Television! Teacher, mother, secret lover.” ~Homer Simpson
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