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Forums AJA Video Systems Aja Driver installation failure “Unsupport Device”

  • Aja Driver installation failure “Unsupport Device”

  • Nathan Reopelle

    January 31, 2021 at 1:38 am

    Hello All,

    I recently upgraded to Catalina 10.15.7 and unfortunately it bricked the AJA ioXT that I use with it. I tried uninstalling the aja software and re-installing it but with no luck. It displays “unsupported AJA device”. It’s curious that the installer says one should get an error on installation, that you should go to the security and privacy window and click on allow. I DO NOT get this error message on installation.

    Any help would be appreciated.

    Nathan

  • Ken Johnson

    August 18, 2021 at 1:28 pm

    I upgraded to Big Sur and encountered the same problem. these two documents helped solve the issue.

    https://support.digi-box.co.uk/support/solutions/articles/6000214075-io4k-showing-in-control-panel-as-unsupported-aja-device

    https://www.aja.com/pdf/2021/AJA-Software-Installer_macOS_v16.1_ReleaseNotes.pdf

    upon booting I now have a small issue of not seeing the device, so I use Terminal to do this:

    “After restarting, if the system fails to load the AJA driver:<br role=”presentation”>○Open the Terminal application.<br role=”presentation”>○Type in “sudo touch /Library/Extensions” into the Terminal window … then press Enter or Return.<br role=”presentation”>○When prompted, enter the password for the administrator account.”

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