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AJA Capturing Issues
Hello,
This is my first time posting here, so hopefully this is the right place. I’m new to working with audio/visual equipment so please excuse me if my question/knowledge is basic.
Current Equipment:
System: Mac Pro – Late 2014
OS: 10.9.5 Mavericks
Chassis: Sonnet Technologies Echo Express III-R (Thunderbolt Chassis for AJA Card)
Media Card in Chassis: Kona LHi (with latest v12.1 Software/Drivers and Quicktime Codec v4.0)
Software: Final Cut Pro X, and the AJA Software
Configuration: Mac Pro via Thunderbolt > Echo Express III with Kona LHi card > connected to AJA Kona Breakout Box > connected to MACKIE 1402 Listenback > connected to an Adam A7X.Issue:
Currently we are experiencing a few issues:
– By default we have the AJA system set as the primary sound output and input in System Preferences.
– When you login and try to play sound to the AJA system from the Mac Pro, there will be no sound (whether it is from iTunes, a web browser, a video, etc). Until you open up Final Cut Pro X, when you play a video, sound will start playing to the AJA system.
– Once Final Cut Pro X has been opened and played sound, all other applications can now play sound to these speakers until you logout (then rinse, repeat).
– Whenever we want to try to capture audio/video directly from the mac using Control Room, in the captured video there is video but no sound.
– Sound is set to output to the AJA system, and the speakers connected to the AJA system are playing the sound, but under System Preferences > Sound > Input (where AJA is set as the primary input device), it is not picking up on any sound.
– Now, when we try to capture a feed from our television studio cameras, Control Room captures both sound and video just fine.Sorry for the long description but I wanted to make sure that I provided as many details as I can in hopes to find a solution.
Any ideas?
Thank You
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1 Reply
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Hey, i had the exact same issue with our AJA Card and FCP7 today…
while veing in communication with the AJA tech support, i tried to solve another issue and found the root of the problem by accident…
Basically what it comes down to is sloppy cabling.
I had a cable in the analog Input 2 of the breakout box that for some reason created a feedback. as soon as i pulled that cable, all the sounds were played back properly.I told the AJA support my findings, and they were as baffled as me. And agreed with me, that this should not be a reason for this error to occur and they will look into it. But nevertheless, this was the cause.
I fixed the Cables since and everything works fine.
Hope this helps
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