Again for Matt (and other with problems)

[Matt Dowling]

Claus-Peter,

I think we have gone as far as we can go with “cow based” support. I think the best approach is to ring our office on Monday on +61 3 9682 4770 and ask for Andrew in PC support, he can go through with you one on one and try and duplicate exactly what you see whilst on the line with you.

Regards,

Matt
Blackmagic Design

[Wolf]

Hi,

you are right, it will be more easily to explain the problem by phone
than by mail.

Thanks and have a nice weekend

Claus-Peter Wolf

[Lemmur]

hi Claus-Peter Wolf,

I’m in cologne and we have a dl-extreme+prempro system since april this year. we use it primary as a high quality capture system than a broadcast editing place, but we will do more editing and realtime things in the future – so it would be interesting to share experiences with other decklink users – maybe like a “stammtisch”…
german word for coming together, talk and drink some koelsch beer 🙂

the last months we used the 5.1.1. drivers they were very stable. the only thing we noticed was that when we capture longer videofiles (about 90-120 minutes) prempro 1.5 shows very longs delays in the updating & interactivity of the interface (for example trimming and making hard cuts), sometimes also the famous “a serious error…” crashes come up.

for the new project starting next week we’ll try the new 5.2.2. drivers – before that I will do some test over the weekend, I will also check the things you have described (project manager, etc.)

for more contact here’s my email: rummelplatz2000@yahoo.com

sunny weekend,
lemmur.
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