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Activity Forums Adobe After Effects After Effects CC not working on my windows 10

  • After Effects CC not working on my windows 10

    Posted by Linnea Kalashnikov on July 5, 2019 at 8:37 am

    Help!
    I have problems with using after effects cc (15.1.2) on my Windows 10 laptop.

    The composition preview is not working, so I cant see what I am working with. Also when I am scaling the composition window or moving the blue time line indicator, they are leaving traces.

    My laptop specs:
    Lenovo thinkpad w520
    15.6″ 1920×1080
    Windows 10 pro 64bit
    256GB SSD
    Intel Core i7-2760 2.40gHz
    Nvidia quadro 2000M 2GB
    Intel HD Graphic 3000
    Ram 12GB

    I tried running the Adobe cc cleaner tool.exe, and making ae compatible for Windows 7. These did not help me.
    Can’t figure out what might be the problem, I am beginner with windows so might be something simple?
    Anyways, getting desperate with this, hope you can help me!

    Best,
    Linnea

    Cassius Marques replied 6 years, 10 months ago 2 Members · 1 Reply
  • 1 Reply
  • Cassius Marques

    July 5, 2019 at 12:58 pm

    Try to reinstall your video drivers. Download them directly from Nvidia, don’t use the Windows process.

    Also, since you’ve got 2 GPUs. Make sure the Nvidia one is taking over Intel on AE. (There’s probably a Nvidia application that lets you force that behavior, I’ve use it before but I honestly don’t remember exactly how)

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