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After Effects CC 2017 Not Responding
So I have just now downloaded After Effects CC 2017, (mainly for the use of the Lumetri Scopes feature) and whenever I attempt to change anything in the composition, any existing layer, effect, or if I even just move the After Effects Window around on my desktop, it will immediately begin to not respond, and then forward me to close the program. I can load up After Effects just fine, but when I edit anything in the slightest, it does not respond.
Side note; I had After Effects CC 2015 before CC 2017 and it worked just fine.
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7 Replies
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Inexplicable Problem Troubleshooting Step #1 for After Effects is always resetting your preferences. Launch Ae, and hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive | RenderBreak [blog] | Profile [LinkedIn] -
I just now tried this solution, it did not work.
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Bummer. I’d also suggest uninstalling and re-installing Ae, because what you are seeing is definitely not normal.
For other clues as to what might be going wrong, are you on a Mac or on Windows?
Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive | RenderBreak [blog] | Profile [LinkedIn] -
I have already reinstalled once, no fix. I am on Windows 7… does CC 2017 happen to only be compatible with Windows 10?
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If you uncheck Edit > Preferences > Display > Hardware Accelerate Composition, Layer, and Footage Panels, does that eliminate the crashing?
Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive | RenderBreak [blog] | Profile [LinkedIn] -
Yes it did! Thank you so much
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Cool. What GPU are you using? Maybe try updating your graphics card drivers and see if that enables you to keep the hardware acceleration setting checked?
Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive | RenderBreak [blog] | Profile [LinkedIn]
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