AE Startup Hangs – New Leopard Install (Cross Post)

[Kevin Camp]

you should qualify for free tech support from adobe… they will give support for install issues, which is what this sounds like.

things you could try:

1. use disk utility (applications>utilities) to repair permissions, and you might as well perform a disk check while you’re there. if that doesn’t help, continue…

2. old quicktime components can often cause ae to crash at startup, move all the codecs/components from the library>quicktime folder and users>username>library>quicktime folder to a place like the desktop. then see if ae starts. if it does, then slowly reintroduce those components until you find the bad one. if needed, you’ll then to find and update for the bad one(s). if it doesn’t work, continue…

3. try creating a new user account (apple>systems prefernces, then ‘accounts’ (under system)). logout and login in as the new user, then see if ae will load. i had a problem recently where i lost the ability to import p2 files. creating a new user was the only way to get it back…

Kevin Camp
Senior Designer
KCPQ, KMYQ & KRCW

[David Brier]

Thanks for the info. Tried everything you said, and still no luck. Called Adobe, and they recommended to try a fresh erase and install of Leopard, and two days later, AE works! Of course I was trying to avoid a complete re-install, but sometimes, especially in our business, it’s just good practice.

Thanks again!

David Brier | Post-Op Media