AE CS5 crashes on open – worked before - Adobe After Effects

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AE CS5 crashes on open – worked before

Posted by Sue Lawson on August 15, 2010 at 3:00 am

Hi all!

I’m relatively new to AE, so I’m posting here in the “basics” forum…

Problem: I’ve been working with After Effects (CS5) for a few days, no problem. Now, it won’t open… keeps crashing on each attempt.

The AE Alert generated:

The log includes the following:
Exception Type: EXC_BAD_ACCESS (SIGABRT)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

A search indicated that it might be a font cache problem and suggested installing Font Finagler to clean the cache. AE is still not opening.

I also tried using the Adobe Application Manager to uninstall AE within CS5… then re-installed it… still no luck.

For what it’s worth, nothing changed between shutting down the system last night and booting this morning, so I really don’t know what happened.

Any help is greatly appreciated!

— Sue

Mac Pro (8 core) 3 GHz

10 GB RAM
ATI Radeon X1900 (512 MB)
AJA Kona 2

Mac OS X 10.6.4

Final Cut Studio (latest and greatest)
FCP 7.0.2 Compressor 3.5.2 Soundtrack Pro 3.0.1
Motion 4.0.2 DVDSP 4.2.2

Adobe CS5

Sam Wilkie replied 14 years, 11 months ago 3 Members · 4 Replies
4 Replies

Sue Lawson
August 15, 2010 at 4:07 am

Additional info: I also tried uninstalling AE (CS5) from my User level, and re-installing the entire CS5 Production Premium at the Admin level. I can now (at least for the moment) open After Effects without it crashing… but only at the Admin level. It still crashes if I try to open at the individual User level.

Any and all help is greatly appreciated!

— Sue

Mac Pro (8 core) 3 GHz

10 GB RAM
ATI Radeon X1900 (512 MB)
AJA Kona 2

Mac OS X 10.6.4

Final Cut Studio (latest and greatest)
FCP 7.0.2 Compressor 3.5.2 Soundtrack Pro 3.0.1
Motion 4.0.2 DVDSP 4.2.2

Adobe CS5
Todd Kopriva
August 15, 2010 at 4:10 am

Here are a couple of pages that might contain solutions:
https://kb2.adobe.com/cps/857/cpsid_85711.html
https://forums.adobe.com/thread/629806

———————————————————————————————————
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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Sue Lawson
August 15, 2010 at 4:21 am

Thanks Todd! I’ll give these a try and (hopefully) post success. 😉

— Sue
Sam Wilkie
May 26, 2011 at 8:43 am

I had exactly the same problem- I followed adobe man’s advice all but one, I followed the path

/Users//Library/Preferences/Adobe/After Effects/10.0

and deleted ALL the files that were in there, not just workspaces XML and it booted up a treat!

Thanks all!!!

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AE CS5 crashes on open – worked before