AE CS 5 Cant open/export QuickTime (Win 7 – 64bit)

[Todd Kopriva]

Exactly what are you doing, and exactly what does After Effects do and tell you?

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Todd Kopriva, Adobe Systems Incorporated
putting the ‘T’ back in ‘RTFM’ : After Effects Help on the Web
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If a page of After Effects Help answers your question, please consider rating it. If you have a tip, technique, or link to share—or if there is something that you’d like to see added or improved—please leave a comment.

[Andrea Rusky]

i dont see quicktime as option when i select the output file format in the render queue

and i can’t import quicktime movies (H264 or PNG codec..but i think any of the codec won’t work)
the error i’ve got when i try to import quicktime is this:

After Effects error: file ‘filename.mov’ cannot be imported – this
‘.mov’ fle is damaged or unsupported.

thanks

[Andrea Rusky]

..and i forgot to mention, it when i start after effects, it takes very long time
it’s like stuck with “Initializing MediaCore” so i guess there is something wrong with
the Quicktime / MediaCore
There is a way to reset the preferences… ?
thanks
a.

[Todd Kopriva]

We’re in the midst of tracking this issue and some related issues down. There are a few potential solutions here.

———————————————————————————————————
Todd Kopriva, Adobe Systems Incorporated
putting the ‘T’ back in ‘RTFM’ : After Effects Help on the Web
———————————————————————————————————
If a page of After Effects Help answers your question, please consider rating it. If you have a tip, technique, or link to share—or if there is something that you’d like to see added or improved—please leave a comment.

[Todd Morgan]

Hi Todd,

Has Adobe come up with a proper solution to this issue? I can’t start CS5 in my user account, but when I create a new user I have no problem starting CS5.

[Todd Kopriva]

Here is a document that addresses one problem regarding crashes or hangs on start, as well as some problems with QuickTime:
https://kb2.adobe.com/cps/857/cpsid_85711.html

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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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[Metta Xu]

I’ve got the same problem with CS 5.5 AE. I tried to import some .mov files to work on but it gives me an instant error “After Effects error: Cant’ import file “abc.mov”: unsupported filetype or extension (0::1)

I have CS 5.5 production suite, using AE.

– AMD 1100 6 cores
– GTX 560 ti
– 16 gb ram
– Windows 7
– Quicktime 7.7.1

I’m new to AE but I believe .mov are pretty standard file formats so I don’t understand why I cannot import .mov files to AE. Can some kind soul share some advise? Many thanks.

[Ken Geary]

Same issue here and with a brand new fresh insatll of Win 7 Pro and CS 5.0 with all updates.
Seems AE cant handle .mov as source and export to another .mov
The UGLY workround is to export first to lossless AVI (dont forget to check audio output if needed). THEN import that AVI drop on new timeline and export to QT , also helps to select Edit > Purge> All to clear out any memory cache from RAM previews.

Hope that helps

Ken