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AE 7 freezes during startup splash.
Hi there,
I havent been able to run AE 7 recently because it stucks during its startup splash screen sequence when it is showing the amount of ram used e.g. “8 % of 496 MB ram used”.This happened simultaneously at my work place and at my home. I have uninstalled and reinstalled AE several times but its just not starting up.
is it a virus or a hardware issue?
If anyone can help me solve this issue, it will be a great relief. Thanks in advance. Bye.
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6 Replies
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You mean 4096MB, not 496MB, right?
I don’t think it’s a virus. First, I’d check to see if your systems meet the recommended hardware specs on the Adobe site. Then I’d try Adobe tech support, as I think they will solve installation issues for free … but it’s been a while since I’ve called tech support.
By the way, please tell us your:
OS version
Processor speed
Amount of RAMAnybody else?
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I found this on an Adobe tech form but I no longer have the link to the actual posting.
If you’re on a PC try this:
Go to Control Panel
Double click Adove Version Cue
Start up AEThis works for some people.
Best of luck
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The most common cause of startup issues for AE7 is OpenGL. Try removing the OpenGL plug-in from the Plug-ins/Extensions folder.
If that works, update the drivers for your video card, then put the plug-in back. If it fails again after you put the plug-in back, you can either:
A) Get a new video card that supports OpenGL propertly.
B) Just live without the OpenGL plug-in. You won’t be missing anything other than OpenGL acceleration. -
Hello ClaudioS,
Cant find Adobe Version cue in control panel. Any idea where else it can be. I am on windows xp pro and using ae 7 pro. -
Hello Steve,
I am using
Windows XP 64 bit wt service pack 2 installed
Intel Core (TM) 2 CPU, 6300 @ 1.86GHz with 2 gb ram -
Hi there Timothy,
i ve tried to run AE after removing opengl plugin but no effect. The lines on splash screen go quickly but i think it freezes after the opengl line has passed and the cleanup process starts.thanks for the help so far.
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