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Some advertisements you cannot click away.
You are forced to open before you can read the forum.
Quite annoying.
replied 2 years, 4 months ago 2 Members · 8 Replies
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8 Replies
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Hello Ann!
If you click the “x” on the top right corner of the ad, or click in the empty space around the advertisement, does it not go away? If not, that would be good to know, so we can can fix this.
Thank you for the alert!
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That is just it: there is no X, no clicking on empty space.
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The COW development team is looking into this. If you have a chance to catch a screenshot, I will send it to them too. Thanks Ann!
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Our ad server is asking if you happen to be using an ad blocker, as sometimes an ad blocker can cover the “x” in the upper right hand corner of the ad. Knowing one way or another will help eliminate that possibility, as we are unable to reproduce the phenomenon ourselves, but we do want to understand what our users are experiencing.
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Yes I do use an add blocker.
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Our ad server has suggested that many ad blockers have a feature in the settings for users to see what specifically is being blocked or hidden, and you would be able to check if we are correct in assuming that it is blocking the “x” in the top right hand corner.
Let me know if you see anything, or if the problem persists without the ad blocker!
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even with ad blocker off: no X (Sonnettech add)
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The ad server and I are continuing to determine why this might be.
Thank you for your patience!
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