-
Adobe’s cross platform upgrade policy changes…
Has anyone else run into any trouble with Adobe changing their upgrade policies? Did they even tell anyone about it?…
I bought a second hand copy of AE5 for Win on ebay a couple of months ago (after ringing up and checking that I would be able to upgrade it ok), but now that I’ve asked to make a cross platform upgrade to my new mac they are telling me that I need a both a valid/unregistered serial number (which I have) AND an original receipt for the ‘brand new’ purchase of the software, which I don’t have, and which was never mentioned during any of the phonecalls I made to them.
As a student I don’t have very much money and I feel like I’m getting somewhat shafted by them changing their policies without telling me. Also their ‘customer service’ are being very unforthcoming about the reasons for this.
If anyone has any advice/experience with this then I’d been very grateful to hear it.
Thanks in advance,
Tom
-
10 Replies
-
Yeah … when I “crossed the floor” with 4.0 a while ago, the policy wasn’t stated anywhere, and I had to call Customer Service to find out what was what. They just required a serial number back then, and told me that my previous Win version was now unsupported.
It could be that I was already in their system, having purchased a previous version (and an upgrade) from them, so they trusted me.
At any rate, try calling customer service again, without mentioning your previous incident and see what happens. You might get a different person, and a different answer.
Steve
-
Thanks for the response, it seems a real grey area as their’s nothing about it on their site.
As for your suggestion, my only concern is that now I’ve applied for it they’ll have a log of it under my profile at their end. I was considering just creating a dummy reciept and seeing what they make of it (although my housemate seems to think this might constitute fraud 🙂 ). Its just annoying because if I’d done it a month ago it wouldn’t have been a problem, and I’m having real trouble getting any answers out of them (especailly seeing as it’s being handled by their french customer service department).
Guess the key is just to keep on at them until either they give in, or I stop being such a scrooge….
-
get a student copy of AE.
-
Yeah, the student copy is my backup, but it’s
-
[tomcarter] “I was considering just creating a dummy receipt and seeing what they make of it (although my housemate seems to think this might constitute fraud 🙂 ).”
Yep, it probably would. 🙂
Try making the call as I suggested. Try the American support if you can. What could you lose? If you get stuck, pay the price they ask. They make the rules. 🙂
I can’t speak for the student version, and its upgrade path. You might not be able to upgrade it …?
It just occurs to me — did you tell them you were upgrading from v.5 when you called the first time? Their policies might be different for an upgrade from a version as old as 5.
Steve
-
You might try registering it, then wait a few days and download the certificate of distruction and apply for the platform change. There’s nothing on the certificate (i hve one here) that indicates you need a receipt. when i did mine i just faxed in the certificate which included registration info and your adobe id, and then called customer service and gave them a credit card # for the shipping…
-
“You might try registering it, then wait a few days and download the certificate of distruction and apply for the platform change.”
Do you have a link for that document? Can’t seem to find it anywhere… I think that might only apply to same-platform upgrades. But maybe I could do an XP upgrade and then apply for a straight 6.5 swop (if thats possible).
As for the eligibility issue, their site says you can upgrade from as low as version 3.x, I’m going to go with your advice and ring them again on monday, see if I can get some sympathy 🙂 …
-
If I recall, a “crossgrade” from one version to the same version still comes with a price tag, possibly the same amount as an upgrade within the same platform.
So you probably would be paying twice if you upgraded within Windows, then crossed over to Mac. No free swap.
Steve
-
[Steve Roberts] “I can’t speak for the student version, and its upgrade path. You might not be able to upgrade it …?”
Last thing I heard, with Adobe when you buy a student license, you can upgrade it to a full commercial version when the next version arrives… for the standard upgrade fee!
Not a bad deal if you ask me.
Bar3nd
Forum COWmunity leader for:
ADOBE AFTER EFFECTS
MAGIC BULLET SUITE
INDIE FILM & DOCUMENTARY -
[Barend Onneweer] “Not a bad deal if you ask me.”
Indeed.
Reply to this Discussion! Login or Sign Up