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Adobe Tech Support Can’t Help — Next Action?
Hi All – I am new to this forum.
I’m grateful in advance for any ideas on next steps:
I’ve been in communications w/ Premiere Pro since last May about PP performance issues, linking issues, and various other tech snafus.
I’ve spent hundreds of hours, over months, communicating with dozens of senior techs and coders — and to no avail. A few months ago, I leased a 2020 iMac maxed-out to full capacity. Things seemed to speed up for a while, and then performance disintegrated again and further tech blockades arrived.
Most recently, PP’s techs advised that the coding department had addressed a bug specific to my issues in their most recent end-of-November update. The update has caused further issues.
My team and I are unable to complete our Film, and continue to miss film deadlines, one after the next…
Does anyone here know who we might connect with — someone high up in Adobe?, short of us having to start legal proceedings?
Thank you so much for any thoughts.
Gratefully,
Sarah, Wade, and team
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3 Replies
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There’s nothing to go legal for just some small problem. It’s better to be calm, you can simply post your question in the official adobe community, and then many people would be there to solve your problems, including adobe officials😄.
Here’s an example (My thread, that I posted to solve my problem):-
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We have also been frustrated with Adobe’s performance/stability. Sounds like you are on a Mac so you could try switching to Final Cut Pro X. We made the switch about a year ago and haven’t looked back. FCPX seems wacky if you are used to Premiere or other NLE software, but you get used to it. FCPX absolutely blows premiere out of the water in terms of speed and stability. We just finished a 9 screen show in Final Cut that would have taken multiple hours and crashes to render. Final Cut renders it in ~20 minutes. There is a 90 day free trial: https://www.apple.com/final-cut-pro/trial/ and you can use this tool to convert you’re premier project to FCPX: https://intelligentassistance.com/sendtox.html. It does a surprisingly good job of transferring most of your edit (minus effects and color correction). I don’t think I would have fully realized the benefit of FCPX enough to get over the learning curve if I hadn’t started by transferring a weighty Premiere project for comparison. Best of luck.
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Care to share your workflow?
I’ve done a few full features on Premiere as well as the other NLEs and would like to see if I can relate.
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