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Adobe support says Thunderbolt external is not “supported’ by premiere
Hi Everybody. I’ve been using Premiere for a few years now with a 2009 iMac using a FW800 external as a scratch disc holding all my CANON DSLR footage/assets. Performance was good and stable but I wanted to upgrade for more speed/effiency, so I bought a 2012 iMac with the Geforce 680MX, 3.4 GHz i7 processor and I coupled it with an external Thunderbolt 2tb drive (configured as RAID 0 Striped) for my scratch disc for footage/assets; all of the sudden Premiere (CC6) has become the worst piece of crap app I have ever used. Glitches galore; crashes, clips skip backwards and then resume, rendered timelines show up as missing footage in the monitor panel, problems with overcranked 60fps footage (they run comically fast and look like Chaplin movies), problems with 48/44.1 (audio is slow, but retains same length) and other weird things. Additionally, After Effects is super unstable to the point that I have to constantly save because I don’t know when it’s going to lock up and crash! I called Adobe support and I was told that I shouldn’t use Thunderbolt drives as a scratch disc because premiere doesn’t “like it” and that the technology is not supported. ? I was also told that my Apogee ONE was not supported as well! I was also told that I should use “Media Browser” tab to import my footage because CC6 uses the .THM files? All of this sounded like a real load of crap, but then again, I am not a technician and that’s why I bought one of the most standard desktops in the world with the Thunderbolt Velociraptor Duo 10K RPM drives, so I don’t have to deal with all these technical problems. So my question is: is any of this true? Can someone please help me? I am pulling my hair out and losing sleep!
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17 Replies
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I don’t know about the “direct connect” TB drives, but I use an array via an ATTO H680 in a Sonnet Echo Express Pro via Thunderbolt and CC and CS6 have no issues with the array.
The Apogee ONE, I could understand as it is truly a “special case” interface for the Mac platform.
Tim
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Tim Jones
CTO – TOLIS Group, Inc.
https://www.productionbackup.com
BRU … because it’s the RESTORE that matters! -
Granted, I knew how to fix the problems with the frequency rates by going to Maestro and manually switching from 44.1 to 48 (though I never had to do that with my older Mac-the ONE is core audio); and some of those bugs were remedied by restarting Premiere. It still seems very odd though since I never had these problems in my older configuration.
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Thanks for your response! That Echo Express Pro is really cool; had no idea that existed. Could you clarify what you mean by “direct connect”? Do you mean directly connecting an array of RAID drives or a type of “direct connect” drives? I have the WD Dual Velociraptor drives working as RAID 0, surely that is a proper array is it not? Do you use your array as a scratch disk for your raw footage? Could you clarify what you mean by “special case” in regards to the Apogee ONE? Any answers would be greatly appreciated.
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Adobe doesn’t call out a llack of support on TB but neither do they claim to support esata or FW which we knowthey do. I would reinstall the software.make sure you have all updates installed. Their hardware support page simply says RAID 0 preferred.
Al
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I already tried re-installing Premiere and After Effects as well as going back to CS6 versions and it hasn’t made a difference. Thank you for chiming in though.
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Questions:
Do all of these problems go away when you point to the internal drive as scratch? And they return when you point to the thunderbolt drive as scratch? Have you tried removing the raid0 on the thunderbolt drive, formatting just one drive (or a partition of one drive), and making that scratch? Does that work, or do you still experience the same list of problems? Do you have example crash reports you can post to pastebin? When the problem occurs is anything reported in the Console application?
FWIW, Thunderbolt is PCIe, so it shouldn’t be seen at a hardware or operating system level as any different than a SATA card with some disks attached to it; which is all your internal drive is: a drive plugged into a SATA port on the motherboard which in turn goes to a controller on the motherboard’s PCI bus. So… the lack of support seems odd.
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I’ve used PrP CS6 and CC on the same iMac you have with media on a Pegasus TB Raid 5. No issues at all. All Adobe apps stable. And as has been stated by others, there’s no reason I can think of why any kind of hard drive would be “unsupported” by the CC apps. In other words, your problem lies elsewhere than TB.
Cameron Clendaniel
Film Editor, NYC
718-254-8027
cam@camclendaniel.com
http://www.camclendaniel.com -
Agreed.
It’s possible bad data is coming from the array, but that should manifest as all sorts of problems including failed file system verification and scrubs.
In normal operation raid5/6 do not compare data chunks to parity, so there is no error checking beyond what the drives themselves usually provide. Any drive in the array that has unreported ECC failures (failure to detect or failure to correctly correct problems) will cause upstream problems that will be undetected at the raid layer, the file system layer, and the application layer. Hence the importance of periodic raid scrubs.
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Swapped out for new machine with the same specs at the Apple store; installing CC apps now. I will post later with a verdict. Many thanks to all of you for taking time to provide answers; I’m picking up a lot of great information.
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Sorry Chris but that is not correct.
Thunderbolt on Mac it’s own drivers and the first versions had bugs that caused the Mac to crash with certain hardware.This was fixed via an OSX update, which might cause the issue reported.
But Thunderbolt in not PCie.
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