Yes, I hear you.
I have a love/hate relationship with Adobe, as their charges for extras are simply not transparent. And, when you talk with Adobe support people (Twitter), they make promises, which they don’t keep.
Setting aside that Premiere Pro can not import project data from most of the low end Adobe editing products, of which there are several. Thereby having a siloed development pipeline, which creates a barrier for high-end PPro users to offer help and services to those who is using the lower end of Adobe products.
More frustratingly, the Adobe Creative Cloud can only exist if it is installed on your local drive. There is no way, like with most other “Cloud” storage products to have it in the Cloud only. Which is a barrier for to take up more Adobe storage space, as I would not have the space locally. But worse, if you look at the screen shot below, Adobe cannot give me a location, or even an explanation for why my “Cloud Storage” is showing 82.8 GB used, where on the local drive it is only 28.7 GB. Let alone show me where all these hidden files are based?
There is no single space to show where the more than 50 GB data is, and more worryingly, what all those files are.
When I ask support, they either send me to a random Adobe page, or promise me that they will find out and tell me.
And then there is, as you have found out, a total lack of transparency on charges for the optional extras such as Stock and Frame.io – not least as we, the early users helped pave the way for the Adobe to afford the purchases of those companies, but also to rub it in, Adobe has just recently spent $ 20 Billion on buying yet another company. Rather than fixing the broken items in the engine room.
Sorry, that was my late night moan on a very late Saturday night.
When it works, I really love working with Adobe Premiere Pro and After Effects – but I also have clients who are switching away, so I’ve had to buy my first Mac for FCPX work, and pick up Avid again – soon it will be resolve. (I don’t mind, as I am fluent in most non-linear editing “languages”).
I’m not complaining about that, but merely making an observation that the Adobe support, UX, and R&D pipeline is in a mess – and when a company is complacent, not keeping direct promises to get answers on product issues*. And, behave like your firm are untouchable at the top, then there is only one way, and that is down…
*Am I the only one who think it ridiculous that every-time my Adobe software crashes they ask for my email, but Adobe don’t have to courtesy to even send me an automated email to let me know that my fault report has been received?
PS: If we don’t complain when it is bad, Adobe will never know what to fix, let alone be encouraged to fix what is not working, right? 🙂