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  • Adobe Products

    Posted by Patrick Morrow on November 23, 2013 at 3:17 pm

    Hello,
    I have switched from FCP in my classroom to Adobe. Lately with CC versions all my apps hang, are sluggish and Dynamic Link will not operate properly. All is hit and miss. This makes it very difficult when showing students a technique. I have contacted Adobe many time and it has now been weeks with no resolution. My MBP is the latest running the latest software. All Apple apps run smoothly. Can anyone suggest my next step?
    Thanks,
    Patrick Morrow

    Kevin Monahan replied 12 years, 5 months ago 6 Members · 9 Replies
  • 9 Replies
  • Grinner Hester

    November 23, 2013 at 6:44 pm

    Man I hate to sound like tech support insulting you but I’d uninstall and reinstall. As long as you have proper processing proper there should be no hick ups and Dynamic Link should be rockin no matter.
    I’m surprised they’ve not been more help. They’re pretty cool. How many seats and I assume you’re running student versions right?

  • Alex Gerulaitis

    November 23, 2013 at 7:26 pm

    Is it just one system you’re seeing this on, or several?

  • Patrick Morrow

    November 23, 2013 at 8:21 pm

    I am an enterprise user and they are the regular full versions. I did uninstall, used cleaner and reinstalled according to the Adobe Packager.

  • Patrick Morrow

    November 23, 2013 at 8:23 pm

    Several with the Dynamic Link issue. It is hit or miss. My MBP with a solid state drive is the one running everything sluggish.

  • Steve Brame

    November 24, 2013 at 1:31 am

    I’ll second this. We initially had some Dynamic Link problems, and a reinstall totally cleared them up. Now linking from one app to another happens so quickly and smoothly, you get the feeling of “Wait, that happened too fast – something must be wrong.”

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  • Patrick Morrow

    November 24, 2013 at 4:46 am

    Everything is working now other than Dynamic Link. I reinstalled and the same thing. Anybody have a solution other than reinstall? Premier just gives the spinning wheel of death and I have to restart. Oh, it gives me a warning that says dynamic link does not work or something like that. Please help 🙁

  • Walter Soyka

    November 25, 2013 at 2:17 am

    [Patrick Morrow] “Oh, it gives me a warning that says dynamic link does not work or something like that.”

    Can you be more specific?

    [Patrick Morrow] “Everything is working now other than Dynamic Link. I reinstalled and the same thing. Anybody have a solution other than reinstall?”

    Maybe — uninstall, run the CC Cleaner tool [link], then re-install. But knowing the exact error message might be helpful.

    Walter Soyka
    Principal & Designer at Keen Live
    Motion Graphics, Widescreen Events, Presentation Design, and Consulting
    RenderBreak Blog – What I’m thinking when my workstation’s thinking
    Creative Cow Forum Host: Live & Stage Events

  • Walter Soyka

    November 25, 2013 at 2:18 am

    Grinner, you’ve been missed. Welcome back!

    Walter Soyka
    Principal & Designer at Keen Live
    Motion Graphics, Widescreen Events, Presentation Design, and Consulting
    RenderBreak Blog – What I’m thinking when my workstation’s thinking
    Creative Cow Forum Host: Live & Stage Events

  • Kevin Monahan

    November 25, 2013 at 6:11 pm

    Hi Patrick,
    Allocate more RAM to the applications. If you don’t have a lot of RAM, I would also close After Effects while you’re working in Premiere Pro and vice versa. See if that works for you.

    Thanks,
    Kevin

    Kevin Monahan
    Social Support Lead
    Adobe After Effects
    Adobe Premiere Pro
    Adobe Systems, Inc.
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