Adobe Premier Pro CS3 crashing my system randomly. why?

[Vince Becquiot]

Hi Jeremy,

That black screen sounds like your Nvidia card is overheating, or running on low power (less likely). Check to see if you have another card below or above obstructing its fan flow, or increase the overall case fan speed.

Not sure if there are LEDs showing you the fault on that particular card, but crack open the case when that happens to see if any of them light up on the card itself, then look at the manual for diagnostic.

Vince Becquiot

Kaptis Studios
San Francisco – Bay Area

[Brian Louis]

Vince may have something about the fan, there is a fan speed problem with certain drivers, check this site below
https://www.nvidia.com/Download/index.aspx?lang=en-us

[Tim Kolb]

The sound blowing out is an interesting symptom…

I know there have been audio cards over the years whose malfeasance transcends sound in certain configurations.

After you check on the heat issue (there is a particular issue with a certain driver set for NVIDIA that doesn’t seem to throttle up the fan when needed), you might want to simply internet search your sound card and Premiere Pro and see if there are any similar complaints…

I’m not familiar with NVIDIA gamer cards in general, but the model you specify is definitely at the bottom end of the product line. I don’t think it’s out of the question that it just may be stretched a bit too far…

TimK,
Director, Consultant
Kolb Productions,

[Jeremy Chopra]

Sorry for replying late to everyone. thanks for the info. I’m just editing on my laptop for now to get the project done before i can make time to properely try out the hardware check and driver you guys recommended trying. The other interesting thing I didn’t mention though is that with premier I get the issues but NOT with after effects! It seems strange that the issue would occur on the less powerful premier and not after effects? There’s nothing wrong with the software I isntalled (as in not corrupted or anything) as its the same package installed on my laptop and I even re-installed on the desktop.

I’m really hoping though that the driver solves it as the desktop is a slim design and replacing the graphics card to something better is going to be a problem in terms of simply getting on to fit the body 🙁

The sound card is definitely poor as is onboard and doesn’t capture sound at all.. plays sound without a problem and sounds very good in fact but is not ASIO compatible. I thus intended to capture via my trusty laptop onto an external drive and then planned to edit from that hard drive onto desktop…

Anyone think that maybe the problem is the sound card and not the graphics card? as seems the only difference that would make it crap out on premier and not after effects which doesn’t run sound except when rendering?

[Jeremy Chopra]

Just an update on this issue in case anyone else has the same issue, it WAS the sound issue and not the graphics card. ASIOS is required for premiere and realtek onboard sound isn’t up to it so unfortunately although everything else runs perfect if you have a non ASIOS sound card your sustem will crash everytime, albeit suddenly! So yes, a sound card hardward upgrade or possibly entire system upgrade seems in order.