Adobe Encore crashes upon menu creation

[Stan Jones]

There were some issues with Macs and psd functions.

Once imported, is the menu in the menu viewer?

Can you import a menu from the library?

You say you reset the library preferences; do you mean the Encore preferences?

Was 5.1 working okay previously?

Stan Jones

[Guillermo Gomez]

Once imported, is the menu in the menu viewer?
No. There are no menus in the viewer.

Can you import a menu from the library?
I don’t think so. Which library?

You say you reset the library preferences; do you mean the Encore preferences?
I mean the .plist file.

Was 5.1 working okay previously?
Yes, the last time I used it, a few months ago, I think before the upgrade to High Sierra.

[Guillermo Gomez]

The debug database looks like this:

AEResolveQTDataRefs true
AME.EnablePresetDB false
AME.EncoderHost.NoXMP false
AME.amewrapper.donothide false
AlwaysEnableDynamicLink false
CloseAlwaysTimeoutInSeconds 300
CloseIfContentionTimeoutInSeconds 15
CompareMediaNodeRenderers false
CreateLogFilesThatDoNotExist false
DVDHighlightInterpolation 3
DisableCUDADisplay false
DisableMultiCamAcceleration false
DisableNewMediaNodeRenderer false
DisableSpeculativePrefetching false
DumpPresetFilePassedToAME false
DumpProject false
DumpQueueOnDroppedFrames false
Enable420Shaders true
Enable422Shaders true
EnableCUDAStabilizerWarpNode false
EnableDogEars false
EncoreBuildsleepMsecs 10
ForceAIFRenderToCPUOnly false
IgnorePlayerStop false
LegacyQTCodecsAndGamma false
MPEGDisableMultipleOpens false
MinimumDelayBetweenFlushesInSeconds 1
NumberOfInstancesBeforeContention 5
PSmemUsagePercent 20
Player.EnablePerfomanceStatics false
PlayerAccelMode 3
QTUseSourceGammaLevel false
UseFrameBlendingForAME false
UseMediacoreForLivelink true
UseRemoteExporters false
ame.pipeline.dumpframes false
assert.enabled false
enableChangeAuthorContextFromBuildPanel false

[Stan Jones]

The most frequent problem for new Mac OS is permissions. Make sure all Encore folders and files are read/write.

This link is for Premiere, but may have some relevant info.

https://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-crashing-while-working-mac-os-x-10-9-and-later/

Not sure about Mac reset; see this link:

https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Your issue reminds me of the “Photoshop -1” error that Mavericks users were getting (when it was new). The workaround was not to left click and to use right click or menu commands. Perhaps the parallel for you would be not using keyboard shortcuts?

In any event, permissions have the best chance of fixing the problem.

Stan Jones

[Guillermo Gomez]

It also crashes when I use any method other than keyboard shortcuts. I even tried opening a previously made project with a menu in it, and while that old menu worked, it crashed every time I tried to create another menu in the same project. It works when I import a PSD file as an asset, but not as a menu.

[Stan Jones]

Were your permissions set correctly? did you need to change any?

Stan Jones

[Karen Nadalin]

Hi, Guillermo,
I’m having the same problem using Encore CS5 with Mac High Sierra OS 10.13.4. This is driving me bonkers. Every time I try to add a new menu, whether with File > New > Menu, command-M, double-clicking one from the library, etc., it crashes the program. I’ve also tried trashing the preferences and even restarting the machine.
Did you ever find a solution?
Thanks,
Karen