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Adobe CS3 (All programs) do not open
Hi,
I’m having some trouble with all Adobe CS3 software at the moment. I can install everything with ease, no errors of faults during the install, but when I go to open a program, nothing happens. I get no splash screen, nothing (with the exception of Photoshop, where I get a blank grey screen, but still no splash screen, which used to come up before any other windows). I use premiere the most by far so that’s the one I’ll focus on.
I’ve recently upgraded to Windows 7 Home Premium x64, and the same problem recently happened on Vista x64 before some hardware faults caused me to lose my OS. I’ve attempted to remove the program (including using Adobe CS3 cleanup tool) and tried re-installing. When I open a program, nothing shows up in task manager (although it does show up in my processes sucking up about 95MB of RAM). It used to work fine on this system without any issues, then these hardware faults started happening they are fixed, of this I am certain. I’ve googled all kinds of things and received a myriad of results which are of no use in this situation (including deleting layout folders).
Please Help, I really need to get premiere up and running (oh, and both OS’s were clean installs)
Hardware Specs:
CPU: AMD Phenom II 945 3.0GHz (no overclocking)
M/B: Gigabyte GA-MA790FX-DS5 and DQ6
RAM: 4x2GB (8GB total) Kingston 800MHz DDR2
HDD: 2x 80GB Western Digital in RAID0 (other drives used for data storage)
RAID: Adaptec 1220SA PCIe Raid card (Faulty, now using onboard RAID)
GPU: Radeon 3870 with Catalyst 9.12 Drivers
O/S: Windows Vista x64 AND Windows 7 x64. -
7 Replies
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I’ve had CS3 working on Vista HP 64 with no real problems, sounds like a video problem, try playing with the video driver versions, if not the latest, try updating, if the latest or recent you can also try rolling back to older versions.
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Hey, thanks for the reply,
Yeah, I also had CS3 working on that machine beautifully for quite a while (Around a year).
I’m not sure it could be called a video problem, because it happens with ALL CS3 products (Encore, After Effects, Photoshop, Soundbooth, Flash, ect.), not just premiere, And the programs themselves just don’t start up
When the hardware problems hit and I re-installed vista was when I also upgraded my graphics driver. So I might roll back and see if that caused it, although I haven’t found anything relating to that in my searches.
Thanks, I’ll let you know how it goes. when I get back to it.
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[Aaron O’Neil] “I’m not sure it could be called a video problem”
video as in computer display video, CS3 is not the latest set of apps on the block and sometimes newer display drivers may not have a backwards compatibility for certain calls, ATI has been famous for this in the past.
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Hi
Try to create a new user in windows, as administrator too. Log in as the new user and try to start Premiere again. Strange – but try it !!!! -
Hi, I tried going back to Catalyst 9.6 (I know that this driver worked as I used premiere with it a few days before all this started happening), and unfortunately no luck. I did try the new account with all privileges but couldn’t get it to work either. I’m thinking I might re-do all my drivers back to my previous set.
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PROBLEM SOLVED
It was the ATI Sata/RAID Driver that was causing the issue. I had moved to motherboard raid as I had thought that my RAID card was dead (which was really a symptom of my previous motherboard dying). With the RAID running off a dedicated card, Premiere (and the other programs) started up first time with no worries.
Thank you all for your help. I really appreciate it, helped me narrow down the problem
Thanks again
Aaron
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Hello Aaron,
I’ve recently upgraded to Windows 7 and am having the EXACT problem you are…however, I’m not as computer savvy, and was wondering if you could go into explicit detail the operation by which you fixed this problem with CS3 – as I’m reading a lot of people having issues with CS3 and AMD processors. Anyway, any assistance you can provide would be most appreciated – thank you!
Michael
Hardware Specs:
HP Pavilion
CPU: AMD Phenom II 910 2.6GHz
M/B: (can’t find in device manager)
RAM: 8GB DDR3
HDD: Western Digital 1 TB HD
RAID: AMD AHCI compatible RAID controller ( I think this is what it is according to device manager)
GPU: ATI Radeon HD 4350 (driver version 8.661.0.0)
O/S: Windows 7 Home Premium 64-bit
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