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  • Adobe apps will not launch on one system

  • Jon Doughtie

    June 3, 2016 at 8:41 pm

    This applies to all Adobe apps, but thought I would post here in a busy forum.

    None of our Adobe apps will launch. The icon will highlight as normal, then return to original state. Never see a splash screen or anything. We’re running CC2014 (corporate controlled; we only update when they say so.)

    Obviously we can simply uninstall and reinstall. But I wanted to see if anyone had any feedback or thoughts about this oddball behavior.

    System:
    Dell Precision T7600 (x2)
    Win 7 64-bit
    32GB RAM
    Adobe CC 2014 (as of 7/2015)
    256GB SSD system drive
    4 internal media drives RAID 5
    Typically cutting short form from HD MP4 and P2 MXF.

  • Chris Wright

    June 4, 2016 at 12:23 am

    check event viewer windows log- application for crash report.
    it might be faster to use adobe cleaner tool anyway.

  • Tero Ahlfors

    June 4, 2016 at 6:08 am

    Try trashing the preferences and/or logging out and back in from the CC app.

  • Jon Doughtie

    June 4, 2016 at 9:01 pm

    Dave, the bizarre thing is they were all working the previous day. It isn’t a new install at all. Have you been aware of any circumstance where activation “deactivated” on its own?

    System:
    Dell Precision T7600 (x2)
    Win 7 64-bit
    32GB RAM
    Adobe CC 2014 (as of 7/2015)
    256GB SSD system drive
    4 internal media drives RAID 5
    Typically cutting short form from HD MP4 and P2 MXF.

  • Peter Ferling

    June 7, 2016 at 7:21 pm

    It could be a license issue/check, (I have near the same setup as you with a T7610). Occasionally, the application wants to phone home and do a handshake with the license server. In the beginning, I had to lug my workstation home to do this, (including the initial install and to download updates) due to an overzealous security system at work. Which IT remedied later.

    There was a time that I had to reinstall CC desktop manager to fix a non-connection issue.

    One more thing, do you have admin rights to the workstation? If not, then IT should get involved or logon and run the CC manager to see if it want’s to phone home and reset.

  • Mark Landman

    June 7, 2016 at 7:31 pm

    I had a similar problem about a year ago. Trashing preferences as well as uninstall and reinstall didn’t help. In my case I had to run the file system check utility from the Mac terminal ( sbin/fsck -fy ) to get it running again. Now it’s the first thing I try after trashing preferences. Maybe it’s just a coincidence, but I seem to start having problems right about the time Creative Suite needs to ‘phone home’ to verify the license. (I have to log-in again, CC thinks that I’m running programs for the first time, forgetting preferences etc.)
    CC is a great suite of programs – when it runs. It sure is a temperamental beast though.

    Mark Landman
    PM Productions
    Champaign, IL

  • Jon Doughtie

    June 7, 2016 at 8:47 pm

    Just so everyone gets closure, this is all resolved. Corporate IT said we have to go to CC2015, so we’re up and running with CC2015.02. I was concerned about possible After Effects issues in 2015, but most of my colleagues say that has largely been resolved for now.

    We also had a bad drive in the RAID. It just failed this week. The replacement arrives tomorrow, and then we’re off to the races again.

    System:
    Dell Precision T7600 (x2)
    Win 7 64-bit
    32GB RAM
    Adobe CC 2015.02 (as of 6/2016)
    256GB SSD system drive
    4 internal media drives RAID 5
    Typically cutting short form from HD MP4 and P2 MXF.

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