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Adobe After Effects CS3 keeps crashing frequently
Hi,
We are using adobe after effects CS3 in our production system. From last monday, the after effects hung and the production comes to a halt. The frequency is high. When AE hangs, the nonresponsive program window with the “Send Error” and “Dont Send” buttons is displayed. Once we click the “Dont send”, the AE resumes to normal condition and continue processing the jobs.
When analyzed the windows event viewer, we have observed that the AE crashes with 2 different error code 1000 and 1002. Out of the total 12 crashes happened over the past 5 days, 10 crashes are due to error code 1000 and 2 crashes due to the error code 1002.
System Configuration
The AE CS3 is installed in a Windows XP SP2 host available in a blade server (Intel based Dual Quad Core processor based) virtualized through VMWare. This particular host where CS3 is installed has 2GB RAM, 2 CPU of 2.5GHz each.Given below is the complete snap shot of the 1000 and 1002 error from windows event viewer:
ERROR CODE 1000 DETAILS
Date: 1/19/2009
Time: 5:56:02 AM
Type: Error
Source: Application Error
Category: None
Event Id: 1000
User: N/A
Computer: MAG-RENDER01Description
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Faulting application afterfx.exe, version 8.0.0.298, faulting module afterfx.dll, version 0.0.0.0, fault address 0x00139874.For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp.
Data
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In Bytes:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 61 66 74 ure aft
0018: 65 72 66 78 2e 65 78 65 erfx.exe
0020: 20 38 2e 30 2e 30 2e 32 8.0.0.2
0028: 39 38 20 69 6e 20 61 66 98 in af
0030: 74 65 72 66 78 2e 64 6c terfx.dl
0038: 6c 20 30 2e 30 2e 30 2e l 0.0.0.
0040: 30 20 61 74 20 6f 66 66 0 at off
0048: 73 65 74 20 30 30 31 33 set 0013
0050: 39 38 37 34 0d 0a 9874..In Words:
0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 74666120 78667265 6578652e
0020: 302e3820 322e302e 69203839 6661206e
0030: 66726574 6c642e78 2e30206c 2e302e30
0040: 74612030 66666f20 20746573 33313030
0050: 34373839 0a0dERROR CODE 1002 DETAILS
Date: 1/18/2009
Time: 10:20:54 AM
Type: Error
Source: Application Hang
Category: [101]
Event Id: 1002
User: N/A
Computer: MAG-RENDER01Description
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Hanging application AfterFX.exe, version 8.0.0.298, hang module hungapp, version 0.0.0.0, hang address 0x00000000.For more information, see Help and Support Center at https://go.microsoft.com/fwlink/events.asp.
Data
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In Bytes:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 41 66 74 65 72 46 AfterF
0018: 58 2e 65 78 65 20 38 2e X.exe 8.
0020: 30 2e 30 2e 32 39 38 20 0.0.298
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000In Words:
0000: 6c707041 74616369 206e6f69 676e6148
0010: 66412020 46726574 78652e58 2e382065
0020: 2e302e30 20383932 68206e69 61676e75
0030: 30207070 302e302e 6120302e 666f2074
0040: 74657366 30303020 30303030 30Has anyone come across the AE Crash with these error codes? Please provide us some info on what might be the reason and the solution.
Thanks and Regards,
Dhinesh Kumar P -
3 Replies
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Hi Dave,
Thanks for the response. We are not importing any of the file formats that you have mentioned in AE. But we do generate the mp4 and H.264 files as outputs.
The machine that crashes in our production system is not actually rendering the outputs. This system just modifies the aep file and adds the output files in the render queue through the .jsx scripts. We use network rendering capability of the AE CS3 to render the outputs through a set of rendering machines watching this shared folder in the network.
Moreover, the system has been in production for over 2 months. The crash started out of blue only from 18th Jan.
I’m wondering whether it could be due to any change in the network parameters in the production environment as our setup involves the network access.
Thanks and Regards,
Dhinesh Kumar P -
in every instance of AE I have ever seen crashing and also being fixed is starting with a basic fresh install, no extra cards, accelerators, or 3rd party systems and then painfully adding each new 3rd party component back in one at a time, restarting and checking for stability. Everyone always finds out that it’s hardware based once the software is re-done.
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I’ve had this issue for a long time as well and I’ve run the “death to Adobe” script (which removes every bit of Adobe software) and re-installed and still had a very similar issue to this. Also, I’ve had this issue most recently working with Targa image sequences, so, though the interlace thing is really helpful, it’s not really the source of my problems.
Did you ever find an answer to your issue???
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