3D Invigorator PRO 4.5.1 Almost Unusable

[Edward Wu]

Hi Jon,

Sorry to hear about the issues you’re running into. You may be running into an issue where your 3D Invigorator Pro Preference files have been corrupted. To reset the Preference file, go to your “Users > Library > Preferences” folder, and delete the “Zaxwerks Invigorator Prefs” file. This should allow you to open up project files that have been corrupted. If you are not able to open up any of the project files, you are welcome to send them over to me and I can try opening them up for you. My e-mail address is ed@zaxwerks.com

Also, try not to use After Effects crash projects. These projects are very unstable and tend to crash and corrupt projects even further. If you work with these files, you are very likely to run into further crashes.

We are currently in the process of converting our plug-ins to be 64-bit compatible, so at this moment, they are not compatible with After Effects CS5. We are expecting the conversion process to be done by the end of summer.

Best,
Edward

[Jonathan Miller]

Thanks for the response, Edward!

I never use the crashed files (I’m assuming you mean the ones AE writes when it crashes?). If I crash and have lost work, I re-do the work lost. Luckily I’ve been using AE for about 13-14 years so I save without thinking. I don’t usually lose too much work since chances are I saved a few minutes prior to a crash….

I just have whittled my issues down to the Invigorator plugin since, as I mentioned, I can remove it’s folder from the plug-in folder and work on sections of Comps that don’t use an instance of Invig Pro without any issues.

Again, I’ve never had any issues before when working on :30 spots, but these longer Comps are having issues left and right. I even did a clean re-install of the OS and all applications mid-way through the last project and it didn’t seem to help much. I figured it had something to do with my Mac Pro.

Any other ideas? Thanks for the heads-up on the CS5 compatibility problem right now. I certainly won’t upgrade until end of Summer now.

Take care,
Jon

TreeLine Productions
Fort Collins, CO USA

Currently producing these popular podcasts:
“The Rest of Everest” Video Podcast *Voted as one of iTunes’ “Best of 2006” & “Best of 2007 Classics” podcasts

*Nominated for “Best Video Podcast” in the 2007 People’s Choice Podcast Awards
http://www.therestofeverest.com

“Beyond the Movement: The Pilates Podcast” http://www.thepilatespodcast.com

[Edward Wu]

Hi Jon,

Thanks for the detailed information. If possible, try to find a sequence where the project consistently crashes, then see if it’s possible to simplify the issue. If you’re able to find a consistent method that crashes the program, you can send the process and the project file to us, and we’ll be able to look at the project and see if we can narrow down the issue.

If the program crashes randomly, you can try saving the crash logs so we can look into what may be causing the issue for you.

In the mean time, if it seems like you are struggling with the bigger projects, you can try separating your project into different compositions and pre-comps, and see if that helps.

Best,
Edward