2D GLOW problem

[Joe Mantaratz]

I have the same version and build but mine works fine. When you say yours is block full does that mean it is displaying max? Is the area grayed out so you cannot enter a numeric value or select the slider? Sorry I could not be more help. Maybe some more info would help.

[Emilio Arteaga]

Sorry my english is bad , I know

“When you say yours is block full does that mean it is displaying max?”

Yes

“Is the area grayed out so you cannot enter a numeric value or select the slider?”

I can move the slider but nothing change

[Joe Mantaratz]

Are you able to enter a number?
When you move the slider do the numbers change?

The image does not change?

[Emilio Arteaga]

Are you able to enter a number?
Yes
When you move the slider do the numbers change?
Yes

The image does not change?
no
I`m not an expert but I use Vegas for years and is the first time I see a bug like that.
And is a legal version, of course.
I have asked first the official Sony Vegas forum but I didn`t have yet any answer

[Emilio Arteaga]

I finally received this answer from SONY:

Hi emilio,

Thank you for contacting Sony Creative Software.

To reset all preferences, settings and window placement back to their original state, close the program. Then hold down the Ctrl & Shift keys when you start it again. When the program starts to load, you will see a window that asks: Do you want to reset all preferences to default values? To fully reset all defaults, make sure that ‘Delete all cached application data’ is checked. Then choose Yes.

If you still have a follow-up question on this particular incident, please feel free to update it. If you have a completely different question, please create a new incident.

Sincerely,

Eric D.
Customer Service & Technical Support
Sony Creative Software Inc
http://www.sonycreativesoftware.com

And now 2D GLOW works fine !
And thanks Joe for your help !

[Joe Mantaratz]

Did their procedure work for you? This is the first time I have heard this problem. Thanks hope it worked.

[Emilio Arteaga]

Works fine!
Thanks again for your help