10.9.3 newMacPro GPU broken

[Simon Gudgeon]

I am suffering similar problems with my Mac Pro (D700) since updating to 10.9.3. Adobe Support is a nightmare and impossible to find someone to discuss this issue with! Can you let me know if you have found any solutions?

The problems are:-

1. Premiere Pro (PP) runs very slowly and freezes
2. When rendering it freezes
3. Exporting to Media Encoder causes it to freeze as well
4. Extra frames appear randomly within the sequences – these are frames from other sequences that appear.
5. When Force Quit is used for PP the whole machine freezes, the mouse arrow still moves but will not activate any functions. To shut down the computer I have to pull out the plug.
6. On Restart I get a grey screen. Nothing happens
7. I have to Restart using cmd R and the go for the Restart option from there.
8. I have used Disk Utility and done Repair Permissions and Repair Disk but no faults found.
9. On one Restart on Saturday the internal speakers vanished and none of the USB ports were active. Thunderbolt was active.
10. Auto save on PP also did not work – it told me it was auto saving but it never actually did – lost 3 hours editing when the machine crashed.
Kind regards
Simon

[Myles Conti]

With the latest release of Adobe CC 2014 today – has there been any word on compatibility with 10.9.3 and the latest Mac Pros being resolved? I’ve done some googling – but am yet to see anything.

Thanks,

Myles.

Myles Conti
Director/Editor
contibrosfilms.com

[David Finn]

Update to Premiere Pro CC 2014 didn’t solve it for me.

Turning off OpenCL in the Project Settings seems promising.

[Brad Bussé]

Yep, same here with d700. Running 2014 with GPU disabled in Pr and Me. Sigh.

[Simon Gudgeon]

Yes, that works but a bit slower.

[Simon Gudgeon]

After lengthy discussions with Apple Senior Support they admit there is a problem and they are trying to resolve it. Hopefully in 10.9.4.
In the last year Apple have become appalling, we have had major issues with our Mac OS X server as well and nothing works properly anymore. After ten years loyalty to Apple I am seriously thinking of moving to PC. Anyone want a new full spec Mac Pro?

[David Brumbley]

Best news all month:

[Danny Phillips]

Hi David,

Sorry for the late reply… I have found that just turning of Mercury GPU playback in favour of software has helped, mostly clearing up my issues. However, it would be lovely to get back openCL boost from these dual D700 cards in Adobe suite.

I didn’t find that I needed to wipe prefs or trash anything, just turned off Mercury.

So, are you hinting that the 10.9.4 update has some fixes..?

Thanks for your previous responses,

cheers,
danny

[Nick Lovell]

Any word on if the 10.9.4 beta update solves the problem?

Submitted a bug report, but also here’s all my pertinent info:

Mac Model: Mac Pro Late 2013 3.5 Ghz 6-Core
Memory: 16GB
GPU: AMD FirePro D500 3072 MB
Premiere Pro version: 7.2.2
Storage – local vs network: local
3rd party IO?: none
Dual monitor GPU?: just 1 monitor
3rd party plug-ins loaded?:
Type of footage?: Canon C300 MXFs and Apple ProRes (422, 422 HQ and 4444 all showing issues)

[David Brumbley]

10.9.4 beta seems to be better but premiere was still locking up and I had a few glitches in my renders so I turned GPU rendering off again.