• Adobe After Effects

  AE 7 freezes during startup splash.

  Posted by Umer Zafar on October 9, 2007 at 10:51 am

  Hi there,
  I havent been able to run AE 7 recently because it stucks during its startup splash screen sequence when it is showing the amount of ram used e.g. “8 % of 496 MB ram used”.

  This happened simultaneously at my work place and at my home. I have uninstalled and reinstalled AE several times but its just not starting up.

  is it a virus or a hardware issue?

  If anyone can help me solve this issue, it will be a great relief. Thanks in advance. Bye.

  Umer Zafar replied 18 years, 6 months ago 4 Members · 6 Replies
• 6 Replies

• 

  Steve Roberts

  October 9, 2007 at 12:01 pm

  You mean 4096MB, not 496MB, right?

  I don’t think it’s a virus. First, I’d check to see if your systems meet the recommended hardware specs on the Adobe site. Then I’d try Adobe tech support, as I think they will solve installation issues for free … but it’s been a while since I’ve called tech support.

  By the way, please tell us your:

  OS version
  Processor speed
  Amount of RAM

  Anybody else?
• 

  Claudios

  October 9, 2007 at 12:50 pm

  I found this on an Adobe tech form but I no longer have the link to the actual posting.

  If you’re on a PC try this:

  Go to Control Panel
  Double click Adove Version Cue
  Start up AE

  This works for some people.

  Best of luck
• 

  Tim Kurkoski

  October 9, 2007 at 10:06 pm

  The most common cause of startup issues for AE7 is OpenGL. Try removing the OpenGL plug-in from the Plug-ins/Extensions folder.

  If that works, update the drivers for your video card, then put the plug-in back. If it fails again after you put the plug-in back, you can either:
  A) Get a new video card that supports OpenGL propertly.
  B) Just live without the OpenGL plug-in. You won’t be missing anything other than OpenGL acceleration.
• 

  Umer Zafar

  October 25, 2007 at 11:54 am

  Hello ClaudioS,
  Cant find Adobe Version cue in control panel. Any idea where else it can be. I am on windows xp pro and using ae 7 pro.
• 

  Umer Zafar

  October 25, 2007 at 12:02 pm

  Hello Steve,
  I am using
  Windows XP 64 bit wt service pack 2 installed
  Intel Core (TM) 2 CPU, 6300 @ 1.86GHz with 2 gb ram
• 

  Umer Zafar

  October 25, 2007 at 12:12 pm

  Hi there Timothy,
  i ve tried to run AE after removing opengl plugin but no effect. The lines on splash screen go quickly but i think it freezes after the opengl line has passed and the cleanup process starts.

  thanks for the help so far.

Reply to this Discussion! Login or Sign Up