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Compressor “Failed”
I recently made a bad decision. I upgraded my Operating System software in the middle of a project. Don’t know why I didn’t listen to my inner voice which was screaming, “NO! Don’t do it!”
My OS is currently Snow Leopard 10.6.3, and since upgrading I am unable to successfully compress videos in Compressor. My sequences export to Compressor just fine, it’s when Compressor actually compresses .m2v’s, that I run into problems. I keep getting a “Failed” message. I have a sequence settings of DVCProHD 1280×720.
Before upgrading to 10.6.3, I successfully exported and compressed videos as recent as last Friday. Since the recent OS upgrade, I have been unable to. I expect something in the update to the QT settings had something to do with this new problem.
Does anyone know of a fix, that will help me get through this roadblock in Compressor? Are there settings I can reset, or files I can trash that will help set things right? I have scoured postings on this subject, and it appears there is no answer out there, other than erasing then reinstalling Compressor.
Lastly, if there is no real solution, can someone tell me how to revert to 10.6.2 with relative ease and least amount of damage to computer setup? I have Time Machine. I am running Final Cut Pro 6 on a MacPro. Thanks for your help.
Todd
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3 Replies
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Hi Todd,
Have you tried running Compressor Repair, by Digital Rebellion? I don’t know what it does, but it miraculously fixes most problems I encounter with Compressor!
https://www.digitalrebellion.com/compressor_repair.htmGood luck,
Alex ElkinsSalad Daze Films – Freshly Tossed
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Hi Alex,
Thanks for the information. Unfortunately, Compressor Repair did not solve the problem.
I believe the problem lies in Compressor, as I have tried the same sequence in Compressor on an older machine, and it worked. My old G5 compresses a 2.5 minute segment in 1 hour 10 minutes. My MacPro compresses the same 2.5 minute segment in 10 minutes! You can see why I want to get Compressor working again on the MacPro.
I found an article titled “Compressor: Troubleshooting basics” on Apple’s website. I have gone through the first three items, and so far I still have the problem.
https://support.apple.com/kb/TS1888
Anyone else have any suggestions? Thanks.
Todd
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Problem solved.
I went through the “Compressor: Troubleshooting basics” document Apple had on it’s website, and the fourth thing on the list solved the problem.
https://support.apple.com/kb/TS1888
Once I “Cleared the QMaster cache” the problem disappeared. Below are the steps I followed:
Clear the QMaster cache
You can sometimes resolve issues with batch processing by clearing the QMaster cache.
1. Quit Compressor and Batch Monitor.
2. In the Finder choose Go > Go to Folder.
3. In the dialog that appears, type the following path: /var/spool/qmaster/
4. Click Go.
5. Drag the contents of /var/spool/qmaster/ to the trash.
6. Restart your computer.
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