-
CalDigit Drives are Crashing System?????
We’d been crashing a lot and were thinking of upgrading to FCP 7.
However in the last 2 days things have gotten worse.
We just got a new RAID drive array.
I copied all the media over on to the new drive . . . . and after I relinked, FCP recognized the media.We are running Mac OS 10.5.8
The project is DVC Pro HD 720p 23.98fpsIt’s a CalDigit 3TB RAID array . . . . CalDigit makes their own SAS card to go with the drives and we had a local IT guy install the card (he consulted phone support from CalDigit)
Anyone have any ideas???
-
10 Replies
-
Whoa, whoa, whoa Rory!!! Slow down just minute there. You’re jumping to a lot of very funky conclusions.
There are a multitude of very satisfied CalDigit customers, myself included, who have absolutely foolproof, perfectly running systems using CalDigit RAIDs under Leopard version 10.5.8. So, your problem is most likely neither the RAID nor the 10.5.8 version of the OS, but rather something else.
So, let me suggest that you take a deep breath and try relax, especially since it’s Sunday evening, and neither your IT guy, nor the folks at CalDigit are most likely going to be around until Monday morning, and let’s try to ferret out a few things together.
There are a few very important things we first need to establish.
1) Did you download the CalDigit drivers from their website, or did you load the ones that came on the disc in the box??? If you didn’t download the latest drivers and install those, that is undoubtedly your number one issue, at least as far as your new RAID is concerned. At least it is if your IT guy installed the card properly.
2) You said that your system was crashing before you got the CalDigit RAID. Why don’t you explain a bit about that problem. And, what made you think that problem would disappear by installing a new RAID?
3) Which CalDigit model are we talking about?
David Roth Weiss
Director/Editor/Colorist
David Weiss Productions, Inc.
Los AngelesPOST-PRODUCTION WITHOUT THE USUAL INSANITY ™
EPK Colorist – UP IN THE AIR – nominated for six academy awards
A forum host of Creative COW’s Apple Final Cut Pro, Business & Marketing, Indie Film & Documentary, and Film History & Appreciations forums.
-
David
Thanks for your reply.
The director decided to close the the shop for what was left of Sunday so we’re leaving the problem untill tomorrow (Monday) morning.As it turns out the entire system crashed today (I couldn’t even force quit FCP) . . . . . and now the CalDigit drive won’t even mount.
The IT guy is coming in at 9am Monday morning and will probably be on the phone with the people at CalDigit.
However that’s just to get the drives back on-line (we’ll still have the crashing issue during edit)I don’t know if the IT guy used the drivers that came with the hardware or if he downloaded the latest version (I’ll ask him tomorrow).
The reason we got a new drive array was not to prevent crashes.
We were going to get new drives anyway because we were out of space for this project.
But since we started using the new drives (5 days ago) we are crashing more than before.The big system wide crash that took our drives offline today was different than the crashes we’d had previously.
I’ll describe the previous crashes:
They were Final Cut software crashes. . . . . . these have been happening for over a month. We began editing with the new CalDigit drives 5 days ago and these “software crashes” increased in frequency (now up to about 8-10 per day).I’m calling them “software crashes” because they only freeze the Final Cut program (I usually get the beach-ball-of-doom). If I click in the desktop the Finder system seems to work fine. I’ve tried waiting for 15minutes a few times to see if Final Cut recovers but it does not. I usually force quit and restore the project from the auto-save vault
We’ve considered up-grading to FinalCut 7 to see if that would help with our crashing issue (I mentioned that in a post yesterday)
Any ideas would be welcome
Thanks
Rory -
Just upgrading to the newer FCP won’t fix things. ANd it might make things worse.
You want to fix things? Make SURE you have a good working system? Backup your drive (carbon copy cloner), or get a NEW drive, and install a fresh OS, then FCS fresh, and update everything fully. That might actually take LESS time than trying to troubleshoot the issue. There might be some conflicting software in there somewhere, or system preference, or messed up or corrupted SOMETHING.
THis will cost you a day, but will get you back up and working. Then, CLONE that working system so if things get screwy again, you can revert to your cloned drive.
Shane
GETTING ORGANIZED WITH FINAL CUT PRO DVD…don’t miss it.
Read my blog, Little Frog in High Def -
It is clear to me that you have two separate problems Rory, the most important being the crashing. The Caldigit RAID issue you\’re having is more than likely one of three things: the wrong drivers, improper slot configuration of the card, or an issue caused by the bigger problem that is causing your crashes. However, I assure you, there is no reason whatsoever to think that there is anything inherently at issue with FCP 6, the Leopard OS, or whichever CalDigit RAID you acquired. All are rock solid, and you will only delay finding the solution to your issue if you continue to look toward any of those with suspicion, other than the possibility something may have become corrupted.
David Roth Weiss
Director/Editor/Colorist
David Weiss Productions, Inc.
Los AngelesPOST-PRODUCTION WITHOUT THE USUAL INSANITY ™
EPK Colorist – UP IN THE AIR – nominated for six academy awards
A forum host of Creative COW’s Apple Final Cut Pro, Business & Marketing, Indie Film & Documentary, and Film History & Appreciations forums.
-
I concur With you Shane. And, I’ll bet you anything that Rory’s IT guy installed the CalDigit drivers right off the disc in the box too.
David Roth Weiss
Director/Editor/Colorist
David Weiss Productions, Inc.
Los AngelesPOST-PRODUCTION WITHOUT THE USUAL INSANITY ™
EPK Colorist – UP IN THE AIR – nominated for six academy awards
A forum host of Creative COW’s Apple Final Cut Pro, Business & Marketing, Indie Film & Documentary, and Film History & Appreciations forums.
-
[Rory Keenan] “We’ve considered up-grading to FinalCut 7 to see if that would help with our crashing issue (I mentioned that in a post yesterday)”
This would require you to completely erase your system and do a clean install of your OS, Final Cut Studio, and whatever other software you have. This is the only way to do the installation correctly, so consider that before you decide to make any jumps to FCP 7.
Studio 2 / FCP 6 are very stable. I think you may have a software conflict somewhere in your system or mismatched drivers of some sort. If you have third party plug-ins, pull them all out of Plug-ins folder and move them to a folder on your desktop. If FCP starts and runs normally, your conflict is with one of the plug-ins. Add them back one by one until FCP goes unstable again and you’ll have the culprit.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” featuring Sigourney Weaver coming soon.
-
[walter biscardi] “This would require you to completely erase your system and do a clean install of your OS, Final Cut Studio, and whatever other software you have. This is the only way to do the installation correctly, so consider that before you decide to make any jumps to FCP 7.”
I should also add that we did do exactly this here at our facility in the middle of three large projects. FCP 7 is so stable that it’s the first time I’ve done a complete upgrade mid-stream in projects. So if you really want to make the upgrade mid-project, you can safely do this, so long as you do the complete Clean Install method.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” featuring Sigourney Weaver coming soon.
-
Walter, your saying do a complete format and clean install of OS X as well
before upgrading to fcp 7? -
[Chris Borjis] “Walter, your saying do a complete format and clean install of OS X as well
before upgrading to fcp 7?”Yes, that’s exactly what I’m saying. That’s what we do here with all of our Studio Upgrades.
Walter Biscardi, Jr.
Editor, Colorist, Director, Writer, Consultant, Author, Chef.
HD Post and Production
Biscardi Creative Media“Foul Water, Fiery Serpent” featuring Sigourney Weaver coming soon.
-
If it was crashing before the new RAID was installed I don’t think it is the RAID.
It sounds to me like you might have bad RAM. Did you recently install any RAM into this machine? At the very least you might take out all of your extra RAM and try a test with only a couple of sticks of RAM.
Reply to this Discussion! Login or Sign Up