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Activity Forums Adobe Premiere Pro QuickTime for Windows cannot export H.264

  • QuickTime for Windows cannot export H.264

    Posted by Tamara Tarek on January 16, 2018 at 10:37 am

    Hi,
    I need to render a video but Im getting the below message when on Premier Pro. Any idea of an alternative that works?

    Thanks

    QuickTime Export Error
    QuickTime for Windows cannot export H.264 on computers that have more than 16 CPU cores due to a problem in the Apple H.264 compressor component.
    Export Error
    Incompatible Video Codec found in the preset. Preset load failed.

    Exporter returned bad result.

    Writing with exporter: QuickTime
    Writing to file: D:\the career show\the career show ep1_AME\Comp 2.mov
    Around timecode: 00:00:00:00
    Component: QuickTime of type Exporter
    Selector: 9
    Error code: 27

    Tero Ahlfors replied 8 years, 2 months ago 5 Members · 8 Replies
  • 8 Replies
  • Jeff Pulera

    January 16, 2018 at 3:26 pm

    Better off to export using the H.264 format, don’t use .mov format. You will have an .mp4 playable on most any computer.

    Thanks

    Jeff Pulera
    Safe Harbor Computers

  • Tamara Tarek

    January 16, 2018 at 3:32 pm

    Yeah had to do that at the end. Thank you very much for the help 🙂

  • Jon Doughtie

    January 17, 2018 at 6:11 pm

    Quicktime’s integration of h.264 never was particularly good. Worth avoiding for sure.

    System:
    Dell Precision T7600 (x2)
    Win 7 64-bit
    32GB RAM
    Adobe CC 2017.1 (as of 8/2017)
    256GB SSD system drive
    4 internal media drives RAID 5
    Typically cutting short form from UHD MP4, HD MP4, and HD P2 MXF.

  • Tamara Tarek

    January 17, 2018 at 7:23 pm

    I see, good to know. Thanks

  • Stephen Montgomery

    February 27, 2018 at 11:20 am

    In my case I don’t think I can use the .mp4 wrapper. I am trying to create proxies for footage shot on Arri Amira. The camera records 5 channels of audio. Premiere requires the channel layout to match – so the proxies need 5 channels also. We have the same situation with some file based recorders that create files with 16 channels of audio. In Media encoder, you can not set the audio channel layout in .mp4 and only in .mov format.

  • Tero Ahlfors

    February 27, 2018 at 12:31 pm

    For actual edit proxies I would use Prores at the proxy setting.

  • Stephen Montgomery

    February 28, 2018 at 6:41 pm

    I would use ProRes if I was editing on a Mac but I am on a PC

  • Tero Ahlfors

    March 1, 2018 at 7:51 am

    Then I would use DNxHR LB.

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