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Premiere has started periodically just Not Playing.
I’ve been editing a project for over a month, with no major problems besides occasional random crashes. Lately though, it’s been doing something strange, where all of the sudden the timeline just won’t play anymore. Pressing spacebar, or hitting the play button won’t do anything. I can scroll the timeline, but the picture won’t update.
The only way I’ve found to bring it back has been to restart Premiere. It has started doing this more often, and so restarting Premiere in the midst of an edit session is really starting to become a problem.
Also, further strange behavior for diagnosis…when it get’s into this unresponsive ‘mode’, closing Premiere doesn’t actually work. The application will close, but the Force Quit Applications dialogue reveal that Premiere is still running and not responding. So the only way to actually close it is with a Force Quit.
Here are my stats–
Premiere Version – 2014.0 (using Mercury Playback Software Only)
OSX – 10.9.4
Processor – 2 x 2.8Ghz Quad-Core Intel Xeon
Ram – 18 GB 800 MHz DDR2
Startup Disk – SSD
Graphics – Nvidia Geforce GTX 285 1024MB vramThanks for any help or suggestions.
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8 Replies
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Sounds like a good time to clean your media cache and trash your preferences.
Dennis – Adobe guy
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We have been experiencing the exact same issue here, which only seems to present itself with certain project files. Have tried working with Adobe Tech support, but they have been fairly unresponsive. Tried cleaning out the media cache, switching to another fresh user account on the same machine, copying all the files off our SAN and on to local storage… but the problem still exists. We even noticed that the issue was happening with the same projects on different machines, which leads us to believe that is has something to do with the project files themselves becoming corrupt in some way. I considered uninstalling/reinstalling the entire CC suite, even wiping the machine but I’m not quite sure that is going to do it. Main difference here is that we are running OS X 10.8.5 Mountain Lion. Would love to hear if others have experienced this same issue, or if anyone has tried anything else to remedy the problem.
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Ryan,
Sorry to hear that you have some problems. It does seem like an uninstall/reinstall is the right order of things. Fortunately, we have a great page and tool to help manage this.
Adobe Creative Cloud Cleaner Tool
I’d give this a go. Hope this helps.
Dennis – Adobe guy
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Hello Dennis,
Thanks for your response. I had considered going that route, however do you feel that it would make any difference given the project files with playback issues happen on multiple machines?
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Hello,
I am experiencing the same issue. I have noticed that the process Adobe Sever Q32 is crashing at the same time the issue happens.
System Specs:
Mac Pro
Processor: 2 x 2.66 GHz 6-Core Intel Xeon
Memory: 28 GB 1333 MHz DDR3 ECC
Graphics: ATI Radeon HD 5770 1024 MB
Software: OS X 10.9.2
Premiere V. 8.0.0Hope this helps,
-Daniel
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One thing you can try then is to clean prefs, restart the computer (both to be on the safe side).
Then, create a new project. Import the old project or at least part of it into the new one and save it. If the problem goes away, then most likely the project is corrupt. Start working off of the new one and you should be good. If the problem still persists in the ‘new’ project, then yes, I would do as I earlier suggested.
HTH,
Dennis -
I tried uninstalling both the entire CC & CC 2014 suite, running the cleaner tool form Adobe and also clearing out the media cache and all remaining preference files. I then reinstalled just CC 2014 only… same playback issues are present with the projects that were having issues before. Have tried importing the project/sequence into a new project, which did not seem to make any difference. I did notice that in some of the projects that are having issues with playback, an error appears within Premiere that states “A low-level exception occurred in: Adobe Player (Player)”. However, this does not appear in all of the projects that are having playback issues.
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I have some more info pertaining to this issue that I failed to post initially. The playback issues seem to be contained to several projects/sequences that were imported via XML (originally built in FCP 7.0.3). The editor that I am working with has determined that these playback issues are only present in Premiere CC 2014 (8.0.1). We tried importing the XML’s into the previous version of Premiere CC (7.2.2) and there are no playback issues. So it looks like there is either some bug in Premiere CC 2014 or an issue with the XML import.
For others that are having issues with playback in Premiere CC 2014, are those issues just randomly appearing in new projects? Is anyone else having issues specifically when importing an XML from another application?
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