• Adobe Premiere Pro

  Premiere suddenly won’t output to display monitor

  Posted by Bill Depalma on February 27, 2014 at 11:40 pm

  Today, out of nowhere upon opening Premiere CC, I am not able to able output video to my external display device. I am using a MAC Pro, Blackmagick Decklink Studio SDI card, Nvidia GTX 5880 on Mavericks. When I open up preferences and go to Playback, the entire output box is greyed out and it does not display my nvidia card at all.
  All my other apps output video, AE, Resolve, Red Cine x. Nothing has changed from yesterday’s session to today’s as far as I know. I have since tried trashing and reinstalling Premiere as well as the OS. No change. Any thoughts??
  thanks
  Bill

  Toby Wilson replied 11 years, 9 months ago 4 Members · 4 Replies
• 4 Replies

• 

  Andy Edwards

  February 28, 2014 at 1:20 am

  What is the video codec you are trying to output? DVCPROHD by chance? I see that with the DeckLink Studio card we have in one of the machines. If the footage is DVCPROHD in a 1920X1080 sequence, it plays back fine. But create a DVCPROHD based seq. it won’t play out to the monitor.

  Andy Edwards
• 

  Bill Depalma

  February 28, 2014 at 3:26 am

  Thanks for the response. The codec is not an issue, the big issue is that ALL the output choices are greyed out, nothing can be selected as an output. Not the desktop or using my Blackmagick card. This all worked juste fine, up until this morning. I am puzzled.
• 

  Robert Brown

  March 2, 2014 at 11:35 am

  Actually that codec IS an issue. Try deleting or moving the DVC Pro codec out of the Quicktime library. There is a known issue where that codec crashes the QT server making video out – which uses QT at the moment – not work. I’m not sure if this will work for Premiere but it has worked for AE.

  Robert Brown
  Editor/VFX/Colorist – FCP, Smoke, Quantel Pablo, After Effects, 3DS MAX, Premiere Pro

  https://vimeo.com/user3987510/videos
• 

  Toby Wilson

  September 15, 2014 at 10:57 am

  To anyone who has been experiencing this recently, on whatever setup. I have found the only solution is to trash preferences entirely. After i did this she was all back to normal. CC2014 is still buggy in places for sure, getting there, but not 100% yet.

  To trash prefs (copied from Larry Jordan’s page “https://www.larryjordan.biz/premiere-trash-preferences/”)

  When launching Premiere Pro from either a Mac or PC, hold down two keys while launching.
  This automatically throws away Premiere’s preferences.

  For the Mac, press Shift+Option
  For the PC, press Shift+Alt
  In both cases, continue holding the keys until the splash screen appears. You will know you successfully trashed preferences when the splash screen doesn’t have projects listed.

  Hope this helps someone.

Reply to this Discussion! Login or Sign Up