-
.m2ts files showing as unsupported after trashing preferences
Had a problem today with projects not opening completely in PPro CC. They would start to open, then the program would simply hang, requiring forced shutdown. I trashed my preferences. Now my project opens but the .m2ts media shows as ‘unsupported’, like I’ve reverted back to a trial version. Also, a few Magic Bullet plugins can’t be found, although they are installed and were working just prior to the trashing. I signed out of CC, then signed back in, but the issue remains.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
10 Replies
-
Maybe one of your plugin is causing this?A faulty codec?Anything
Well these are things you could try:1.Download CCleaner,its a free App for windows,wipe the cache and everything,The app is user friendly you wont have trouble with that.
2.Uninstall PR Pro CC.(With all the plugins that you have)
3.Wipe everything again,with CCleaner.(By everything I mean everything!!)
4.Reboot
5.Re-install QT and other codecs.
6.Reboot
7.Install A vanilla version of PR Pro CC
8.Reboot
9.Try importing it again.
10.If it works,install the plugins and work.This will reset the whole cache,dumps and a whole lot of other things,and when you uninstall PR Pro CC,make a backup of all your project files,delete the Premiere Pro Folder that you find in your Documents folder(Do a clean wipe again with CCleaner)
If this doesn’t work,uninstall all the codec’s you have in your machine and re-install them again.
Hope this works.
-Abhi -
Wow…that will be the 4th total reinstall of Premiere since the CC version was released – but, it does seem to be the usual way to correct issues these days. Get’s expensive for those of us charged for bandwidth by the GB.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
Steve,
Sounds like an activation issue. Go to Help > Sign Out (or Deactivate), then choose Help > Sign In (or Activate). Restart Premiere Pro. Try that before reinstalling.Thanks,
KevinKevin Monahan
Online/Social Customer Success Lead DVA
Adobe After Effects
Adobe Premiere Pro
Adobe Systems, Inc.
Follow Me on Twitter! -
Sorry Kevin,
I’ve been through this before, so I should have included that I’d already tried this. I’m trying the deactivation route again though,. I seem remember that it took more than one time to take care of the problem. I’ll report back.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
I was never happy with CC.I still use the classic ones,CS6 and CS 5.5 for most of my projects.
Sometimes,I tune myself into Vegas,but ends up quitting it and getting back to PR. -
OK, I’ve deactivated and restarted then reactivated 3 time – no go. So, I’m uninstalling. It wouldn’t be so bad if I didn’t have to re-download the installer each time.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
Well, after a couple of hours of uninstalling/re-installing the problem remains. I’m hesitant to contact support, because the last time this happened I spent an hour of so with them connected to my machine, and we never could figure out a solution, except to try re-installing again. As I recall, after a couple of more re-installs, the problem magically rectified itself.
Reminded me of my tech support days when we would have the caller perform some menial tasks while we worked out the problem on our end, and made them think that the menial tasks they had performed actually fixed their issue.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
Well, after a complete format and reinstall of Windows 7 and CC, the issue has worsened. Now, not only are any .m2ts files showing as unsupported, but all of my AVI’s rendered from AE are as well. SO…we are officially dead in the water, and I’ve got to tell my client that we can’t work on their project until we get this fixed.
Thanks Adobe. I’ve been a big cheerleader, but now I’m not so sure.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
I’ve discovered that I can now create a new project and import those ‘unsupported’ files without error. Prior to the whole reinstall exercise I couldn’t.
I tried to import the old project into a new one, but the error comes along with it.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions -
The AVI part of the mystery has been solved, and was my error. They were rendered with the Cineform codec, and I hadn’t re-installed it yet.
However, the M2TS files still show as unsupported. But, there’s a light at the end of the tunnel – I can import new instances of those files, and replace them on the timeline – not with the easy “Replace with clip from bin” way, mind you – the timecode isn’t honored and the replacing clip’s portion doesn’t match the one it’s replacing, so I’m having to replace each manually.
Asus P6X58D Premium * Core i7 950 * 24GB RAM * nVidia Quadro 4000 * Windows 7 Premium 64bit * System Drive – WD Caviar Black 500GB * 2nd Drive(Pagefile, Previews) – WD Velociraptor 10K drive 600GB * Media Drive – 2TB RAID0 (4 – WD Caviar Black 500GB drive) * Matrox MX02 Mini * Adobe CC
——————————————-
“98% of all computer issues can be solved by simply pressing ‘F1’.”
Steve Brame
creative illusions Productions
Reply to this Discussion! Login or Sign Up