• Adobe Premiere Pro

  “serious error” and crash with exporting and media encoder – fixed!

  Posted by Paddy Uglow on February 11, 2014 at 4:10 pm

  Just in case anyone else encounters this one:
  Our 8 upgraded laptops (2010ish Macbook pro i5s running Mavericks) were crashing when trying to export from Premiere Pro, because Media Encoder wouldn’t run.
  An online hunt turned up this solution, which I’ll share here in the hope it helps someone out. (We’re using these 8 laptops for a video workshop in less than a week, so I’m very relieved!)

  In short, the Adobe preferences folder wasn’t writeable by the user:
  1. Choose Finder: GO (hold down ALT beforehand, then it’ll list the Library folder)
  2. Find Preferences/Adobe folder
  3. Choose Get Info
  4. Open Sharing and Permissions at the bottom
  5. Click the + to add the user(s) and give the Read&Write permission

  Kevin Monahan replied 12 years, 3 months ago 2 Members · 2 Replies
• 2 Replies

• 

  Kevin Monahan

  February 11, 2014 at 8:31 pm

  Thanks, Paddy.
  Here is a KB doc which also explains how to repair Permissions on your Prefs folder: https://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  Thanks for your post!

  Thanks,
  Kevin

  Kevin Monahan
  Online/Social Customer Success Lead DVA
  Adobe After Effects
  Adobe Premiere Pro
  Adobe Systems, Inc.
  Follow Me on Twitter!

  Tweets by kev_mon
• 

  Kevin Monahan

  February 14, 2014 at 8:40 pm

  You can also check out this blog post: https://blogs.adobe.com/kevinmonahan/2014/02/12/prevent-crash-on-export-with-premiere-pro-cc-adobe-media-encoder-cc/

  Thanks,
  Kevin

  Kevin Monahan
  Online/Social Customer Success Lead DVA
  Adobe After Effects
  Adobe Premiere Pro
  Adobe Systems, Inc.
  Follow Me on Twitter!

  Tweets by kev_mon

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